Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
The Senior Academy Manager will have direct responsibility for leading Academy participants throughout their learning experience– including Onboarding, In Role Development, Mastery, Specialty, and Workforce Development programs. Develop Academy participant’s proficiency while closely partnering with field leadership and peer coach. Build Academy participant’s skill development through various learning modalities, skill builder activities, direct coaching and action planning. Demonstrate the principles of our client-centric strategy, by leveraging tools such as Voices, Life Priorities, Preferred Rewards and our One Team Strategy, etc. to drive appropriate behaviors. Identify behavior/proficiency gaps, role model/coach and develop action plans for on time completion of the program. Direct responsibility for partnering with field leaders to manage Academy participants throughout their career progression.

This role will support the execution of Academy programs for Global Commercial Banking.

Cohort Management

•Direct responsibility for leading Academy participants throughout their learning experience

Partner Management/Communications

•Direct responsibility for partnering with field leaders to manage Academy participants throughout their career progression.

•Act as brand ambassador by demonstrating the fundamentals of who we are as a company and inspire the adoption of concepts such as our purpose, strategy, operating principles, commitments, and values

•Partner with field leadership for early and often engagement throughout the program.

•Collaborate across the academy to identify process/program opportunity, determine additional resource needs, and share best practices to ensure a seamless Academy participant experience.

Operations Management/Admin

•Adhere to risk culture by enforcing internal and regulatory policies, procedures and processes throughout Academy programs

•Monitor and drive on time training completion and report the progress to field leadership

•Drive a sense of urgency for program activities, communications timelines, process and procedures with Academy participants and field leadership

Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy.

Required Qualifications:

•Recent/Previous Global Commercial Banking experience

•Series 7 registration or could obtain in role

•Proven ability to coach, manage, and develop by driving proficiency and performance in a customer centric environment

•Proven ability to diagnose root cause/skill gaps and develop and execute effective performance action plans to build skill/knowledge

•Strong interpersonal skills, including the ability to easily engage others in dialogue, influence without direct authority, convey sincere interest in building/deepening relationships, and demonstrate a commitment to excellence

•Effective communication skills (including verbal, non-verbal, written and presentation) and active listening skills, including the ability to influence virtually

•Demonstrated problem solving, strong follow-up skills and ability to escalate and gain resolution as needed

•Proficiency in day-to-day risk identification and mitigation, and ability to communicate and reinforce the enterprise risk culture

•Strong organizational skills including the ability to manage multiple responsibilities and prioritize

•Proficiency in computer skills and professional programs (for example, Microsoft Office), and perform administrative tasks without help of administrative assistant

Skills:

• Active Listening

• Hiring and Onboarding

• Influence

• Learning Delivery

• Presentation Skills

• Coaching

• Collaboration

• Consulting

• Oral Communications

• Customer Service Management

• Customer and Client Focus

• Executive Presence

• Leadership Development

• Talent Development

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Pay Transparency details

US - IL - Chicago - 540 W Madison St - Bank Of America Plaza (IL4540)

Pay and benefits information

Pay range

$110,000.00 - $142,000.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.