Are you passionate about improving operational excellence and delivering exceptional customer experiences?

Do you enjoy solving complex business challenges, driving process improvements, and collaborating across teams to achieve meaningful results?

About our Team

LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX (http://www.relx.com), a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today’s top model creators for each individual legal use case. The company employs over 2,000 technologists, data scientists, and experts to develop, test, and validate solutions in line with RELX Responsible AI Principles (https://stories.relx.com/responsible-ai-principles/index.html).

About the Role

The Segment Analyst supports key operational processes that enable a seamless customer experience and maintain financial accuracy. This role serves as an escalation point for operational issues related to fulfillment, credits, invoicing, account maintenance, and e-submissions, partnering with internal stakeholders to ensure timely resolution and operational excellence. The position combines analytical problem-solving, process improvement, and customer-focused support to help drive business objectives and deliver high-quality service.

Responsibilities

• Serve as an escalation point for fulfillment, credit, invoicing, and e-submission related issues.
• Support sales and customer-facing activities related to order fulfillment, billing, and account maintenance.
• Troubleshoot operational issues and ensure timely resolution of customer and stakeholder concerns.
• Monitor operational and reporting processes to maintain data integrity and financial accuracy.
• Identify root causes of recurring issues and recommend effective solutions.
• Support continuous improvement initiatives that enhance operational effectiveness and customer experience.
• Collaborate across teams to resolve challenges, improve processes, and achieve business objectives.
• Proactively identify risks, inefficiencies, and opportunities for improvement and drive actions through to completion.

Requirements

• Demonstrated ability to identify issues, prioritize work, and independently drive solutions with minimal supervision.
• Strong analytical thinking skills with the ability to evaluate information, determine root causes, and recommend solutions.
• Process improvement mindset with a focus on eliminating inefficiencies and enhancing operational effectiveness.
• Resourcefulness in navigating ambiguity, gathering information, and making sound decisions in a fast-paced environment.
• Strong sense of accountability with a commitment to following through on priorities and resolving issues to completion.
• Ability to build strong relationships and collaborate effectively across teams and stakeholder groups.
• Excellent written and verbal communication skills.
• Experience supporting operational, customer service, billing, fulfillment, or business process functions preferred.

Work in a Way That Works for You

We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working Pattern

Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.

About the Business

LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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