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Job Description Summary

Job Description

JOB TITLE: Security Operator (Shift Worker)

SALARY:  £28,776 + £625 shift allowance per month

LOCATION(S): Edinburgh

HOURS: Permanent, Shift Pattern

WORKING PATTERN: Due to the nature of this role it is 100% office based.

What you’ll be doing:

Join our Physical Security Operations Centre and play a vital role in keeping our colleagues, customers and premises safe.

Operating 24 hours a day, 7 days a week, our team provides essential security support across the Group.

As a Security Operations Specialist, you'll use your expertise to monitor alarms, respond to incidents, manage access control requests, and provide guidance on security procedures. You'll work closely with colleagues, suppliers and emergency services to coordinate effective responses to security events, while also helping to resolve security equipment issues remotely or arranging engineer support when required.

Alongside day-to-day operations, you'll contribute to continuous improvement initiatives, maintain quality standards, and support the development of processes and procedures that improve our security services.

In this role you’ll:

• Monitor security alarms and coordinate effective responses to incidents
• Diagnose and resolve security equipment issues, escalating to engineers where required
• Provide expert guidance and support through telephone and email communications
• Manage and support access control systems, ensuring processes are followed
• Investigate issues, identify solutions, and maintain high levels of accuracy and attention to detail
• Review playbooks, recommending improvements to enhance security services and performance.

Why join us?

We’re on an exciting journey to transform our Group and the way we’re shaping finance for good. We’re focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone.

What we’re looking for?

• Excellent customer service and communication skills, capable of confidently providing support over the phone and online
• A proactive and self-motivated individual, with a drive to achieve both individual and team objectives
• Strong relationship-building skills, enabling you to work effectively with colleagues, suppliers and external partners
• A continuous improvement mindset, always looking for ways to enhance processes, services and customer experience
• Excellent attention to detail, with the ability to work accurately in a fast-paced environment
• Resilience under pressure, with the ability to remain calm, assess risks, adapt to changing priorities and make sound decisions when responding to incidents.

And any experience of the following would be great:

• Previous experience in a similar role would be beneficial however not essential as training is provided.

We know that great talent comes from many backgrounds. We recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply.

This is a place for you:

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• A range of wellbeing initiatives and generous parental leave policies.

Ready for a career where you’ll learn and thrive?

Apply today and find out more.

Please note our roles can generate a considerable amount of interest and close early so don't miss out on this opportunity to apply today.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks.  We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. 

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.