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L2- WAF & SSLO

Level: L2 (24*7)

Location Mumbai

Education*: BE/B-Tech/BCA or master’s degree in CS/IT

Certification*: CEH/CCNA/CCNP sec + OEM F5 Certification F5-CA/F5-CTS (2 certifications)

Experience*: 4-6 years’ relevant experience.

Technology (OEM)*: F5 BIG-IP WAF/ASM, F5 BIG-IP SSL Orchestrator (SSLO).

Skills: Candidate should have In-depth knowledge of F5 BIG-IP platforms, including LTM, ASM/WAF, and SSLO.

Job summary

The WAF & SSLO L2 Engineer will be a key member of our network security team, responsible for the operational support, administration, and maintenance of the bank's Web Application Firewall and SSL Orchestration platforms. This role focuses on protecting critical banking applications and sensitive data from modern web threats while ensuring compliance with stringent financial regulations. The ideal candidate will have strong L2 troubleshooting experience and a solid understanding of network security principles within a dynamic banking and financial services environment.

Key Responsibilities

• Provide Level 2 operational support for F5 BIG-IP systems, specifically for WAF (ASM) and SSL Orchestrator (SSLO) modules.
• Monitor F5 platforms for performance, availability, and security events, responding to alerts and service-desk tickets in line with established SLAs.
• Analyze and resolve security incidents related to web applications and SSL/TLS traffic, performing first-pass diagnostics and fixing routine issues.
• Escalate complex or high-severity issues to the L3 engineering team and F5 Technical Assistance Center (TAC) as required.
• Manage and deploy Web Application Firewall (WAF) policies and security policies, including managing exceptions and performing policy tuning.
• Perform configuration changes and updates on F5 SSL Orchestrator for decrypting, inspecting, and re-encrypting SSL/TLS traffic.
• Implement standard configurations for new applications and services as per design guidelines and bank policies.
• Develop and maintain Standard Operating Procedures (SOPs), runbooks, and a knowledge base for incident resolution.
• Lead the troubleshooting efforts for security incidents, providing accurate root cause analysis (RCA).
• Ensure that F5 WAF and SSLO configurations are compliant with the bank's security policies and regulatory requirements.
• Shall analyze incidents & identify root causes and act for containment and remediation.
• Shall co-ordinate with the different departments/stakeholders for incident analysis and remedial action.
• Provides engineering analysis and architectural design of technical solutions.

Workplace type:

About NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services.  Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

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