This position is a hybrid role open to candidates in the greater Tampa Bay area. This position will require the intern to work in our Clearwater, FL office 3 days a week (Tuesday - Thursday).

Dates of Program: May 24th, 2027 - August 13, 2027 (12 weeks)

Application Dates: You should apply as soon as possible but understand that because of our large pool of applicants, the selection process can take a few months. We strive to create a diverse group of interns as we feel that it improves the overall internship experience.

Attention: This is a paid internship. Please note that the intern would be responsible for relocation (if needed) and lodging for the duration of the internship.

Internship Program Details: Join the best internship program around! Interns get unique insight into the minds of the CEO and senior executives during Ask Me Anything sessions. Interns will receive company training, onboarding, and professional development workshops to help transition into the workplace. Interns will also engage in team-building activities and awesome socials. For more information on the internship program, visit www.knowbe4.com/careers/internships. 

The Security Awareness Content Specialist Intern is a key contributor to the content team, helping to evaluate and elevate KnowBe4’s vast library of training modules. The ideal candidate will focus on reviewing current courseware, identifying gaps in content offerings through competitive and market analysis, and translating those findings into actionable insights. This role will also assist in drafting custom learning plans for customers and creating engaging presentations that showcase new content..i

Key Responsibilities:

• Performs review of new content each month and updates recommendation training content documentation for international clients
• Analyzes gaps in the current content offerings compared to market needs and competitive analysis.
• Assists with creating and formatting presentations showcasing new content for internal teams or customer demonstrations.
• Reviews quarterly customer feedback with regard to topics and quality of content from users including requests for new topics and communicates this back to the publishers to help inform roadmaps
• Thinks globally and stays attune with regional compliance law updates and cultural expectations of content globally as well as translations available for customers.
• Takes an active role in creating and supporting content that is diverse, equitable, and inclusive.
• Contributes to continual improvement of our processes, quality, and efficiency as we grow

Minimum Qualifications:

• Currently pursuing a Bachelor's degree in Organizational Development, Instructional Design, Marketing, Business, or a related field.
• Excellent communication skills - both written and on the phone
• Experience with development and updating documentation 
• Experience advising clients on learning plans
• Experience with translations a plus
• Experience with project management software
• Experience with Gmail and Google Docs
• Experience with MS Office (Word and Excel)
• Experience with web browsers (Chrome, Internet Explorer, etc.)
• Strong verbal and written communication
• Excellent time management and organization skills