Job Description

JOB SUMMARY:

The primary responsibility of the Modlin Concessions Associate is to manage the sales area, sell merchandise items or concessions to patrons before performances, at intermission, and at the end of performances in the Modlin Center venues. The Concessions Associate is responsible for setting up the concessions area and materials, taking inventory of merchandise before and after each event, and packing up merchandise at the end of a performance. They must communicate with the artist’s sales representative to obtain the items being sold, pricing information, and any other pertinent information. The Concessions Associate must be able to keep track of items sold whether at the concessions area or merchandise area and settling the sales report with the artist and the Modlin Center. The Concessions Associate must be able to work independently, with little to no supervision, handle sales transactions, and provide excellent customer service to patrons.

Please note: candidates for this job must be at least 20.5 years of age to be considered for the role due to concession sales requirements.

SPECIFIC DUTIES:

• Set-up sales area 2 hours before each performance, be prepared for sales to start at 1 hour prior to performance. Take down sales area at end of sales

• Sell concessions before, during, and after performances

• Communicate with artists/artists’ management, Modlin Staff for further instruction

• Obtain merchandise from artist's representative

• Settle up with the Modlin Staff and artists’ representative at the end of sales shift

• Display concessions in a neat and orderly manner that is visually pleasing

• Have knowledge of the prices of each item that is being sold

• Keep track of how much of each item is sold

• Keep a written sales sheet for merchandise sales

• When experience and proficiency develop, assist training of new concessions associates as needed.

QUALIFICATIONS:

• Enthusiasm for and experience in the performing arts

• Ability to represent Modlin in a professional manner

• Strong customer service and/or interpersonal skills

• The ability to communicate effectively and work in a collaborative environment

• Desire to ensure that patrons have the best experience possible

• Ability to work independently in a fast-paced environment and solve problems in a quick and efficient manner

• Independent problem-solving skills, ability to find solutions quickly and efficiently

• Detail oriented, particularly in respect to safety and patron service

• Flexible schedule based on event scheduling needs, including daytime and evening/weekend hours

• Must be able to commit to 8-15 hours per week

• Must be at least 21 (or 20 1/2) for concessions sales and at least 18 for merchandise sales

Pay Grade: SP Student 3, starting at $14.45

Note to Applicant:

This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.