Job Description

Main Duties & Responsibilities

● Handling of ‘customer’/employee requests whilst providing excellent customer service and ensuring transparency and clarity of information.

● Provide system support including data entry support and the coordination of electronic files and records.

● Collate, analyse and retrieve data to produce letters and reports; specifically relating to student attendance.

● Support with authority system compliance, including registering of students and employees on the KHDA portal, following up with employees and parents on document requirements for entry.

● Support with site inspections from government entities, collating information.

 ● Providing support to the HR Team with onboarding requirements and assisting with employment and sponsorship processes.

 ● Support academic team meetings and school events as detailed in the academic calendar, obtaining relevant approvals from authorities and coordinating trip arrangements with students, parents and internal teams.

● Support with the review and updating of school policies, procedures and handbooks.

 ● Perform other administrative tasks as may be required.

Education:

 ● Higher education (degree, diploma or equivalent) in Administration or similar

Skills & Experience:

● Proven experience in an administration role at this, or a similar level.

 ● Experience of working in an educational establishment is preferred.

● Excellent English & Arabic communication skills; both written and verbal.

 ● Experience of working in a high pressure environment with the ability to multitask.

● Outstanding time management, attention to detail & prioritisation skills.

● Great interpersonal skills with the ability to communicate at all levels.

● Excellent problem solving and decision making skills.

● Driven, enthusiastic and energetic to support school improvements

ISP Principles

Begin with our children and students. Our children and students are at the heart of what we do. Simply, their success is our success. Wellbeing and safety are both essential for learners and learning. Therefore, we are consistent in identifying potential safeguarding

and Health & Safety issues and acting and following up on all concerns appropriately.

Treat everyone with care and respect. We look after one another, embrace similarities and differences and promote the well-being of self and others.

Operate effectively. We focus relentlessly on the things that are most important and will make the most difference. We apply school policies and procedures and embody the shared ideas of our community.

Are financially responsible. We make financial choices carefully based on the needs of the children, students and our schools.

Learn continuously. Getting better is what drives us. We positively engage with personal and professional development and school improvement.

ISP Commitment to Safeguarding Principles

ISP is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All post holders are subject to appropriate vetting procedures, including an online due diligence search, references and satisfactory Criminal Background Checks or equivalent covering the previous 10 years’ employment history.

ISP Commitment to Diversity, Equity, Inclusion, and Belonging

ISP is committed to strengthening our inclusive culture by identifying, hiring, developing, and retaining high-performing teammates regardless of gender, ethnicity, sexual orientation and gender expression, age, disability status, neurodivergence, socio-economic background or other demographic characteristics. Candidates who share our vision and principles and are interested in contributing to the success of ISP through this role are strongly encouraged to apply.