Position Summary:
Inpatient and outpatient scheduling, registration, insurance verification, and co-pay collection

STATUS: Full-Time, Days

LOCATION/Hybrid - Remote and Onsite(1555 Long Pond Road Rochester, NY 14626)

DEPARTMENT: Perioperative Services

SCHEDULE: Monday - Friday; 730am - 4pm

Key Responsibilities:
Demonstrates accurate scheduling of all inpatient and outpatient appointments/procedures.
Completes the pre-registration process by collecting accurate patient demographic, insurance, and co-pay information.
Performs insurance verification using PCEasy, Quicklink, Omnipro and calls Commercial Insurance companies to identify co-payments and initiate referrals to the hospital financial counselor.
Interfaces with referring offices for accurate scheduling of procedures and/or pretesting appointments via telephone and fax.
Coordinates patient information mailings.
Demonstrates the ability to arrange for interpreters for all hearing impaired patients.
Demonstrates the ability to organize and prioritize tasks and communications in a highly efficient manner.
Demonstrates proficiency in downtime procedures.
Answers telephone promptly, identifies self, and uses proper telephone etiquette.
Demonstrates respect for patient’s rights by maintaining strict confidentiality of patient information and following HIPAA guidelines. Collects and documents information requested by HIPAA requirements.
Demonstrates professional communication with all customers including the ability to appropriately handle complaints or concerns expressed by offices.
Additional Essential Functions for Surgical Services:
Communicates changes to the Surgical Schedule in a timely manner to the scheduling supervisor or Nurse Manager.
Assesses future schedules one to three weeks out for dropped blocks, room gaps and reports such to scheduling supervisor or Nurse Manager.
Accepts need to float and/or provide assistance to other registration staff.

Minimum Qualifications:
NA

Required Licensure/Certification Skills:
None

Rochester Regional Health System is an Equal Opportunity / Affirmative Action Employer. Minority/Female/Disability/Veteran

EDUCATION:

LICENSES / CERTIFICATIONS: 

PHYSICAL REQUIREMENTS:

Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67–100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver’s license.

For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.

Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.

PAY RANGE:

$19.25 - $25.50Rochester14626

The posted pay range is a good faith representation of potential base pay for this position. It may be modified in the future and eligible for additional pay components. Individual annual salaries/hourly rates could vary based on position details and FTE. Pay is determined by considering factors including, but not limited to, experience, relevant qualifications, specialty, internal equity, locations, and contracts.

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.