Job Description:

This job is based in Satair, if you want to know more about our business, please click here to find out more.

This is a fixed term contract position for 1 year.

Job Objectives:

Serve as the primary link between customers and Satair to drive the end-to-end management of Integrated Material Services (IMS) orders.

• Ensure on-time parts availability

• Ensure a high level of customer satisfaction

• Execute all aspects of IMS order handling with energy and enthusiasm

Job Responsibilities:

• Provide high quality customer service towards IMS customers

• Understand customer requirements and transform into fulfilment actions

• Act as the primary interface between the customer and the internal organisation for all aspects of the order management process

• Monitor open customer orders, proactively drive the internal organisation and manage customer expectation with regards to delivery dates

• Seek alternative and innovative solutions to ensure on-time delivery of customer orders

• Inform relevant stakeholders proactively on order status, especially for delays or critical parts

• Coordinate clarification of technical and commercial queries utilising Airbus Technical Documentation and/or liaising with Airbus technical, engineering or commercial departments. 

• Hand over relevant tasks and related information to the 24/7 backup organisation.

• Other duties reasonably determined from time to time by the Company

• Provide timely, high quality responses to customer and internal requests

• Monitor key performance indicators (KPIs) related to material order activity 

• Assist the Solutions Delivery Manager to coordinate and prepare reports on operational topics and participate in customer meetings as required

• Participate actively as part of the IMS local team to fulfil overall targets

• Work together with the Planning Specialists to support high quality data is injected into the material planning process

Job Requirements:

• Degree in Business, Supply Chain, Logistics,  Aerospace or have relevant working experience

• Minimum 3 years working experience

• Understanding aviation business specifically in the area of spares supply chain management

• Technical and process oriented background with the ability to understand and interpret technical documentation

• Ability to understand your customer to develop and propose creative solutions

• Flexible, able to work under pressure with tight deadlines and successfully deal with unexpected situations / issues

• Strong knowledge of data analysing applications such as databases and Microsoft Excel

• Working knowledge of SAP R/3 would be advantageous

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

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