The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond - we are known for combining personal relationships with forward-thinking solutions.

We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

SUMMARY/OBJECTIVES

Responsible for managing a portfolio of classified loans in a manner that reduces problem assets and minimizes losses to the bank.

ESSENTIAL FUNCTIONS

It is the responsibility of the Commercial Resolutions Officer to take ownership of all tasks and challenges that they encounter in the operation of the assigned duties and to perform these essential functions:

• Day-to-day management of a portfolio of classified assets.  Communicate with borrowers via phone, face-to-face meetings, and written correspondence.  When necessary, issue past due and demand letters to delinquent borrowers in accordance with bank policy and applicable banking laws.
• Document collection activities including borrower calls/meetings and correspondence in the Fiserv Premier collections system. 
• Maintain an orderly e-file system to retain necessary documentation.  Ensure that e-files are complete and up-to-date.
• Effectively manage maturing loans in the assigned portfolio.  Negotiate renewal/modification terms with borrower and secure necessary approvals. Clear any documentation or approval exceptions identified post-closing.
• Review all assigned loans and develop a resolution strategy for each.  Resolution strategies should have a goal of either rehabilitating the loan to the degree it can be moved back to a Relationship Manager or moving the loan out of the bank in a manner that minimizes losses to the bank and is compliant with applicable banking laws and bank policies.   Resolution strategies should be documented and updated as needed.
• Negotiate settlements with borrowers and guarantors, including deed-in-lieu of foreclosure, short sale, and discounted payoffs with a focus on minimizing problem assets, losses, and expenses.  Utilize sound judgment in recommending settlements for approval and secure approval from the Director of Special Assets prior to finalizing settlements with borrowers. Retain documentation that evidences rationale for settlement.
• Ensure that coding is accurate on all loans in portfolio based on current status, including the risk rating, accrual status, status code, and loss given default.  Ensure that codes tied to credit reporting are accurate based on the current status of the loan.  Submit coding changes in a timely manner and follow up to ensure changes are properly made. 
• Engage attorneys, appraisers, and other outside vendors as needed.  Ensure invoices are properly reviewed and approved in a timely manner.  Follow the bank’s appraisal ordering process to engage appraisals and recommend appropriate charge-offs according to bank policy.  Make best efforts to minimize expenses associated with using outside vendors and leverage internal Legal department when possible.
• Identify loans in portfolio that require an impairment analysis and conduct the analysis as needed.  If an impairment or charge off is identified, complete the appropriate charge off/impairment document and submit it for approval through the bank’s charge off/impairment process.  Ensure that the charge off form is accurate and includes sufficient commentary to identify the reason for the charge off/impairment and the current status of the loan.
• Coordinate the transfer of loans to other areas of the bank when necessary.  This includes loans moving back to a Relationship Manager and OREO/OAO transfers.  Ensure that proper approvals are obtained, transfer documentation is completed, and coding is updated to reflect the change. 
• Ensure that all actions taken are compliant with state and federal law, banking regulations, and bank policy. Stay apprised of changes in banking laws and regulations that impact loans. 
• Actively participate in the SAM Quarterly Review process by completing and submitted loan reviews in a timely manner.
• Assist the Director of Special Assets in responding to audit requests, including internal and third-party audits, internal loan review, and regulatory reviews.
• Serve as a resource for other areas of the bank (Branches, Finance, Legal, etc.) to answer questions and assist with specific needs. 
• As needed, assist the SAM Manager with special projects as they arise.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

COMPETENCIES

•      Strong Data Acquisition and Management skills

•      General banking knowledge

•      Strong negotiation and mediation skills

Qualifications, Education, and Certification Requirements

• Education: High School Diploma required.  College degree or some college preferred.
• Experience: 5+ years of banking experience, preferably working in a lending or collections environment.
• Certifications/Specific Knowledge: Strong organizational, communication, and computer skills (particularly with Microsoft Office products).

TRAINING REQUIREMENTS/CLASSES

Required annual compliance training; New Employee Orientation

PHYSICAL DEMANDS

Must be able to effectively access and interpret information on computer screens, documents, reports, and cash denominations, and identify customers. This position requires a large amount of time in front of a computer.  This can be done sitting or standing with use of the right desk.  This position may require bending and reaching.

WORK ENVIRONMENT

Telecommuting roles no matter if hybrid or 100% full time telecommuting must have a secure home office environment that is free from background noise and distractions. They must also have a reliable private internet connection that is not supplied by use of cellular data (hot spot). Cable or fiber connections are preferred.  Requirements are subject to change, as new systems and technology is delivered. Travel may be required to come to meetings as needed.

Salary Ranges:

Equal Opportunity Employer, including disabled/veterans.