The Sales Technology Data Operations Specialist plays a key role in supporting business operations through the management of data-driven processes and requests. This position works across multiple teams to ensure information is handled accurately, issues are resolved efficiently, and operational activities are executed effectively. The ideal candidate is highly organized, detail-oriented, and comfortable managing multiple priorities while driving work to completion.

Responsibilities:

• Execute and coordinate data-related business processes across teams, ensuring work is completed accurately and within established timelines.
• Develop and apply a detailed understanding of complex business rules, guidelines, exceptions, and process nuances.
• Execute recurring activities in accordance with established requirements and timelines.
• Serve as a central point of coordination for questions and issues, working across teams to research needs, facilitate updates, and manage items through resolution.

• Manage the shared mailbox, coordinate responses, and ensure requests receive appropriate follow-up.
• Coordinate and execute data-related requests, including list management, data imports, mass attribute tagging, campaign data uploads, and other business needs.
• Maintain process documentation and identify recurring issues requiring escalation or additional review.

Requirements:

• Education and Experience: College degree or with at least 2+ years of relevant business experience.
• Confidentiality: Ability to handle confidential information with discretion.
• Technical Proficiency: Proficient with Microsoft Office, particularly Excel, as well as Outlook and Teams.
• CRM Familiarity: Familiarity with Salesforce or a similar CRM platform; experience with data imports or list tools is a plus.
• Financial Services Knowledge: General understanding of financial services or insurance operations preferred.
• Autonomy and Team Collaboration: Ability to work independently while contributing in a team-based environment.

• Process Execution: Ability to understand and apply complex business rules, guidelines, exceptions, and nuances.
• Data Management: Experience with list management, data imports, record updates, and data validation, including strong proficiency in Microsoft Excel.
• Organization and Time Management: Strong attention to detail with the ability to manage competing priorities and meet deadlines.
• Customer Service: Provides responsive, service-oriented support to internal requesters, ensuring questions and requests receive timely, accurate follow-up.
• Some business travel may be required.

Competencies:

• Collaboration: Builds productive working relationships across teams to coordinate activities and resolve issues.

• Strong Communication: Communicates questions, requirements, actions, and status clearly and concisely.

• Executing: Manages responsibilities consistently and follows requests and issues through completion.

• Solution Focused: Applies sound judgment and practical problem-solving to address business needs.

• Business Acumen: Develops an understanding of relevant business processes, priorities, and operational dependencies.

Key Behaviors:

• Proactive: Anticipates needs and addresses issues before they escalate.
• Accountable: Follows responsibilities and requests through completion.
• Adaptable: Adjusts effectively as priorities, processes, and business needs evolve.

Key Performance Goals/Measurement:

• Execute assigned business processes accurately and within established timelines.
• Manage questions, requests, and issues through resolution with appropriate coordination and follow-up.
• Complete data-related requests accurately and maintain current process documentation.

When you join our team:

• We’ll empower you to learn and grow the career you want. 
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. 
• As part of our global team, we’ll support you in shaping the future you want to see.

#LI-JH

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Referenced Salary Location

Salary range is expected to be between

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location.

Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

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