Job Description:

3M Health Care is now Solventum

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

The Impact You’ll Make in this Role

The Sales Support Admin provides sales support and internal customer transaction services, including handling inquiries, processing sample orders, and supporting sales related activities.

This role works closely with internal stakeholders across Sales, Marketing, Technical, Customer Service, and Logistics, as well as Solventum customers. The admin coordinates across functions to resolve business issues, implement service solutions, track service performance, and continuously build expertise in key service areas.

Other responsibilities may be assigned by the supervisor as needed.

Key responsibilities include, but are not limited to:

• Support the Sales team with sample order management, including sample system maintenance, order entry, order status follow-up, and data maintenance.
• Support business systems such as EPR and Echop, including report generation, printing, and distribution.
• Support the tender and bidding process by collecting, organizing, and preparing required documents and information.
• Communicate professionally with the Sales team by phone and in writing to ensure accurate and timely information sharing.
• Provide process and system support to internal users and coordinate with relevant teams to resolve issues.
• Collaborate with cross-functional teams, including Sales, Marketing, Technical, Customer Service, and Logistics, to provide high-quality support to internal and external customers.
• Monitor and manage shared Sales Support mailboxes and phone channels to ensure service requests are responded to and handled in a timely manner.

Your Skills and Expertise

Basic Qualifications

• Experience with SAP order management systems.
• 2+ years of experience in Sales Support or a related role preferred.
• Good written English communication skills.
• Associate degree or above.

Preferred Qualifications

The following qualifications will help the candidate succeed in this role:

• Experience with Salesforce or other CRM systems is preferred.
• Strong adaptability and ability to adjust responsibilities and priorities based on changing business and organizational needs.
• Strong teamwork and collaboration skills, with the ability to work effectively with others and build alignment when needed.
• Strong verbal and written communication skills, with basic presentation and reporting capabilities.
• Strong organizational and multitasking skills, with the ability to prioritize effectively and meet deadlines.
• Experience working on or supporting cross-functional projects.
• Proficiency in Microsoft Office, including Excel, Word, and PowerPoint, as well as customer service-related systems.

Work Location: Shanghai

• Hybrid

Supporting Your Well-being

Solventum offers programs to support employees’ physical and financial well-being. We regularly benchmark our compensation and benefits with companies of comparable size and scope.

Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process.  Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.

Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

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