Hours: 7am-5pm Monday-Friday  (can be flexible on start/finish times)

What You’ll Be Doing 

• Building excellent relationships with new and lapsed customers so you can understand and meet their needs 

• Maximising customer interactions to support the achievement of sales and profit targets through upselling and cross-selling relevant products, offering specific product advice. 

• Getting to know our suppliers and continuously looking for opportunities to improve product and industry knowledge 

• Ensuring all customer orders are fulfilled in a timely fashion. 

• Following plans to continuously improve customer experience. 

• Advising customers on trading terms and conditions and information in relation to customer accounts and credit levels. (financial) 

• Supporting all Company initiatives. 

What We’re Looking For 

Enthusiasm - Positivity and unyielding passion for the merchant world. 

Decency – Honesty, integrity, and mutual respect 

Team Spirit - A genuine desire to help others, working collaboratively and achieving results together. 

Pride - Dedication in producing top-notch results. 

What’s in it for you? 

• Competitive Basic Salary 

• Performance Related Bonus 

• Retirement Savings Plan (Pension) – with Legal & General 

• Life Assurance - From your first day of employment with us you are automatically covered for a lump-sum death in service benefit of 2 x your basic salary. However, if you join the STARK Building Materials Retirement Savings Plan (including if you are automatically enrolled) and contribute a minimum of 4% of your Pensionable Earnings, your lump sum death in service benefit will be increased to 4 x your Pensionable Earnings. 

• WorkPerks – A platform home to hundreds of all your favourite high street and online discounts via the provider Reward Gateway 

• Aviva Digicare+ Workplace App (Access to a digital GP, second medical opinions, Mental Health consultation, bereavement service, nutritional consultation) 

• Voluntary company benefits such as Car Salary Sacrifice scheme with VWFS, Cycle2Work, Benenden Healthcare, Critical Illness Cover 

• Employee Discount 

• Refer a Friend scheme 

• Wellbeing Centre via WorkPerks 

• New Reward and Recognition programme – launching soon! 

Required Skills and Experience 

• Great customer focus and desire to do your absolute best to get the best outcomes 

• Ability to build rapport and develop good understanding of your portfolio to secure future projects. 

• Pro active 

• Well organised 

• Great attention to detail 

• Efficiently use IT equipment and have a strong telephone presence. 

About us 

At Frazer, we're proud to be part of STARK Building Materials UK and dedicated to providing top-quality products and exceptional service to our customers. We're a friendly and collaborative team, passionate about what we do and committed to doing it well. 

If you’re ready to take your career to the next level and join a team that is dedicated to providing great service, we want to hear from you. Apply today!