Key responsibilities 

• Achieve or exceed sales and market-share targets by effectively promoting the portfolio and executing territory and account plans that maximize business potential. 

• Identify customer needs, market opportunities, competitive dynamics, and risks, translating insights into prioritized account strategies and a strong, healthy pipeline. 

• Build and sustain trusted partnerships with physicians, healthcare professionals, and other key stakeholders through value-based, customer-centric engagement. 

• Deliver accurate, high-quality scientific and commercial product information, clearly communicating key messages and differentiating the portfolio in line with Novartis standards. 

• Influence clinical and business decisions ethically through data-driven interactions that support customer needs and a positive customer experience. 

• Plan and manage territory coverage effectively across Santiago. 

• Maintain accurate customer and activity records, use CRM tools consistently, and leverage data insights to identify opportunities, optimize execution, and support reliable forecasting. 

• Collaborate closely with Marketing, Medical, Patient Support Programs, Access, Sales leadership, and other internal partners to deliver coordinated business objectives. 

• Execute all commercial activities with excellence and in full compliance with company policies, industry regulations, ethical standards, and applicable requirements. 

Essential Requirements 

• Relevant academic degree and experience in specialty care within the pharmaceutical industry; strong scientific foundation and clear communication of complex data; proficiency in the language(s) required for the territory. 

• Proven ability to build strong interpersonal relationships and trusted partnerships with healthcare professionals and key stakeholders. 

• Strong communication, influencing, customer-engagement, and relationship-building capabilities. 

• Results-driven mindset with solid territory planning, strategic organization, pipeline development, and account management skills. 

• Unwavering commitment to ethics, integrity, compliance, and the regulatory requirements governing customer interactions. 

• Ability to use CRM tools and data-driven insights to assess market trends, customer needs, and competitive landscapes and translate them into effective business strategies. 

Commitment to Diversity and Inclusion: Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.