Key Responsibilities

Order Management & Program Support

• Process and manage customer orders, including order entry, amendments, acknowledgements, and invoicing support.
• Verify order accuracy, specifications, build sheets, billing information, and supporting documentation.
• Coordinate with dealers, OEM suppliers, and internal teams to ensure timely order fulfillment.
• Maintain accurate customer and order records in business systems.

Customer & Dealer Coordination

• Serve as a primary point of contact for assigned accounts and dealer networks.
• Support sales teams by ensuring smooth order processing and effective communication with customers.
• Address customer inquiries and resolve order-related issues in a timely manner.
• Build strong relationships that contribute to customer retention and account growth.

Process Improvement

• Identify opportunities to improve order management processes and operational efficiency.
• Participate in continuous improvement initiatives and support implementation of best practices.
• Provide recommendations to enhance customer experience and business performance.

Qualifications

• Bachelor's degree in Business or a related field, or equivalent work experience.
• 4-5 years of experience in Sales Operations, Order Management, Customer Service, or a related field.

Required Skills

• Experience with order management systems, CRM platforms, and quoting tools.
• Strong analytical, organizational, and problem-solving skills.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
• Ability to manage multiple priorities in a fast-paced environment.
• Strong customer-focus and stakeholder management skills.