ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in more than 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $34 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

JOB DESCRIPTION

Key Role Responsibilities:

• Works as part of a team, supporting and respecting other team members to deliver exceptional resident living

• Responds to all incoming sales enquiries in a timely manner in line with set targets

• Initiates proactive outbound contact to convert lead generation and existing database contacts as above.

• Actively understands, updates and improves knowledge of community, amenities, units and local area features.

• Ensures all data capture systems and details of contact are updated in an accurate and timely manner as required.

• Plans and organises daily activities to maximise the time to achieve targeted leasing numbers

• Converts prospects and leads into viewing appointments and bookings to achieve targeted leasing numbers.

• Supports all communities including cross selling based upon potential resident requirements.

• Follows up on receipt of required documentation, contract returns and processes payments.

• Manages cancellations in line with targets, and can negotiate a compromise where required

• Undertakes marketing activities to promote the property and monitors competitor activity

• Periodically lead morning huddles with the broader Sales team

• Ensure the accuracy of our advertised content (online/marketing materials etc), making use of our knowledge of the assets and regular use of platforms 

• Triage non-sales enquiries and ensure they are managed in a professional manner

Organisational Responsibilities:

• Follows established policies and procedures by monitoring and ensuring compliance with regulatory requirements, organisational standards, and operational processes related to area(s) of responsibility and reporting violations or infractions to appropriate individual(s).
• Demonstrates appropriate safe behaviours in accordance with Company, property, and departmental policies, procedures, and standards by immediately reporting any mechanical or electrical equipment malfunctions, employee/visitor/resident injuries or accidents, or other safety issues to appropriate individual(s).
• Identifies areas for improvement, offers suggestions to improve efficiency and productivity, and implements ideas that achieve operational excellence.
• Keeps abreast of current changes in technology, processes, and standards within the industry and area(s) of responsibility by attending internal and external training classes.

Role Scope: 

• This role reports to the UK Sales Team Leader, Student
• This role will support other Greystar brands during peaks of activity as required
• This role will require to be in the Head Office minimum 2 days per week, assuming a reasonable area to work successfully from home

Key Relationships:

• Community Managers and Community Teams. 
• Sales, Marketing, Regional Operations Managers 
• Corporate Support Teams including HR, Finance, Systems & Capital Projects. 
• Prospective residents  
• Agent & 3rd Party Partners 

Knowledge & Qualifications: 

• Good level of general education evidencing literacy and numeracy

• Proficient in the use of Microsoft office packages including Word, Excel and Outlook as well as other systems such as databases/ booking systems, e.g. Salesforce is desirable 

Experience & Skills:

• Excellent customer service skills and experience in a sales role in a similar world-class accommodation/hospitality/leisure or reservations/membership environment.

• The ability to influence, adapt at pace and be motivated by exceeding customer service and sales targets

• Evidence of organisation skills with the ability to multi task and prioritise whilst maintaining a high level of accuracy and attention to detail 

• Culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience.

• A team player who is evidently approachable and welcoming

• Proactive with a can do attitude and an ability to act autonomously, taking decisions and/or action when required.

• Proficient at using online and web tools/resources for gathering and presenting research and information

• Fluent English verbal and written communication skills

• Additional language skills are desirable

Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to [email protected].