Primary Objective:

• Solicit and promote sales of Personal Financing (PF) / Personal Financing Islamic products to achieve business KPIs
• Deliver superior customer experience

Key Responsibilities:

Sales
• Solicit and promote sales of PF/PFi products
• Achieve individual sales targets and contribute towards to achievement of Group targets
• Prepare and pro-actively execute sales plans for prospective customers, using internal marketing as well as self-generated leads
• Set appointments, carry-out sales call visits where necessary, prospecting and early engagement with new to bank customers
• Cross selling of other retail banking products such as ASB, PF-i, Credit cards etc.

Customer Service
• Ensure high standard of customer experience in line with the quality and standards set by the Bank

Compliance
• Ensure compliance to the policies and procedures set by the Bank
• Protect the image and brand of the Bank

Operations
• Ensure that the physical sales centre or sales hub is well maintained in line with the quality and standards set by the Bank

Requirements:

• Bachelor Degree - Any related field(s).
• 1 year of experience in sales and customer service related field
• Have the relevant licenses for the portfolio
• Highly motivated, winning attitude, success driven, self-initiated and able to work with minimal supervision
• Comfortable with engaging people, prefers doing sales and take personal responsibility on delivering results
• Strong selling and negotiation skills
• Strong interpersonal skills and service oriental