Exciting opportunity to join a dynamic and collaborative team and work with premium, globally renowned products and appliances

• Are you looking to join a globally recognised brand selling premium products?

• Do you love consulting with customers to find their best product solution?

• Are you looking for a company where you feel valued and supported?

The ideology of “Immer Besser” (Forever Better) is entrenched in the Miele culture and is one of growth and commitment for continuous improvement. A globally recognised German company, Miele is the prominent supplier of premium household appliances across kitchen, laundry and floorcare.

Our Miele Experience Centres (MECs) showcase our innovative & stylish products across kitchen, laundry and floor care in lifestyle setups and in many colours and configurations across all of our MECs in Australia & New Zealand.


The Position:

Located at our beautiful, new Canberra location, this position will be suited to someone who loves working with people, customers and being part of a premium retail brand. 

This will be a full-time position working 37.5 hours per week. The Centre trades Monday to Sunday.

Responsibilities:

• Consult with customers to provide product information, demonstrations, quotations and follow ups, through to closure of sales

• Ensure showroom and equipment are clean and in line with Miele display standards

• Support the in house Culinary Team with the coordination of cooking classes

• Continually learn and improve on product knowledge in order to offer best solutions to customers

• Assist with telephone enquires and general administration duties

• Assist with trading nights, product training sessions and showroom events

• Active participation in the customer engagement framework

• Achieve and exceed team based targets & KPIs

• Actively demonstrating and supporting the Miele Values in everyday work

About You:
As the successful candidate you will have:

• Experience delivering world class customer service standards with a consultative approach

• Ability to work and succeed in a team environment

• Ability to resolve customer enquiries and potential conflicts in a professional manner

• Can thrive in fast paced, high pressure situations 

• Adaptable and ability to think quickly on your feet to provide solutions to customers

• Possess excellent communication skills 

• Intermediate knowledge of systems including MS Excel and CRM software

• Desire to continually learn and improve on product knowledge in order to advise our customers

• Availability to work on a rotating roster, between Mon-Sun, during the business hours of 9:00am-5:30pm, and until 9pm on some Fridays.

What we offer:

• Generous staff discounts on our beautiful & premium products

• Access to Miele’s free annual health checks

• Participation in our great Employee Reward and Recognition Program Miele Moments

• Access to EAP Support Services 

• Training, coaching and development from an experienced Centre Manager

• Career development opportunities from a company who supports growing from within

• Opportunity to join a fantastic workplace culture and team 

  
The values we nurture at Miele:

• We take it on and make it happen

• We act as leaders

• We help others to be successful

  
If you are a consultative salesperson, enjoy being challenged and are continually striving to improve your skills and knowledge and help improve others, please apply now!