À propos de ce poste Room Service Order Taker- (Overnight Shift) chez Four Seasons
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Riverfront luxury in one of America's most celebrated cities. Unlocking the authentic New Orleans, Four Seasons invites you to our landmark tower – a heritage icon with a central downtown location on the banks of the Mississippi River. Dine on innovative Louisiana cuisine, relax by our resort-style pool, and plan your own private event at our 34th-floor observation deck boasting NOLA’s best views.About The Role:
Four Seasons Hotels and Residences New Orleans is seeking candidates to join our dynamic in-room dining team as an In-Room dining coordinator. As our coordinator, you will be responsible for assisting guests by taking their orders, communicate any special requests to the kitchen, and coordinate delivery of orders according to Four Seasons standards.
What You'll Do:
Answer telephone using courteous, efficient telephone etiquette while obtaining all information necessary to process the guest’s order according to Four Seasons Standards
Describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of the each item’s, origin, taste, and preparation methods.
Communicate guest orders including any special needs or requests to the kitchen using the hotel’s point-of-sales system
Check completed kitchen orders with the guest’s original order; coordinate delivery of items to the guestroom by Room Service Servers in a timely manner to ensure proper food quality
Properly and accurately close guest checks; record guest charges and gratuities. Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.
Coordinate amenity deliver by ensuring that all requests are received, filed, ordered from kitchen and delivered in a prompt and accurate fashion.
Work harmoniously and professionally with co-workers and supervisors.
What You Bring:
Fluency in English reading, writing, and oral proficiency is required
One to two years’ experience working in Food & Beverage and customer service preferred
RSV permit and ServSafe certifications required
What To Expect:
Work a flexible schedule of 10:00 p.m. to 6 a.m. that includes weekends and holidays.
Thrive in a dynamic, fast-paced environment that requires simultaneous management of chat and phone interactions, rapid problem-solving, and proficient use of hotel operational technology platforms.
Partner closely with the overnight hotel team to deliver exceptional guest experiences and ensure seamless operations.
What we offer:
Comprehensive benefits package that includes company matching 401k and medical, dental and vision benefits
Excellent Training and Development opportunities
9 Paid Holidays including, Mardi Gras; Vacation and Sick pay
Discounted Accommodations at other Four Seasons Hotels and Resort
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meal
Discounted parking near the Hotel
And much more!
