Room Attendant

POSITION REPORTS TO:

Housekeeping Manager

Housekeeping Team Leader and/or Supervisor

POSITIONS REPORTING TO THIS POSITION:

Nil

KEY RELATIONSHIPS:

Housekeeping Team Members

Owners and guests

PRIMARY OBJECTIVES:

At Travel + Leisure our vision is to put the world on vacation, in your position as the Room Attendant you will be responsible for providing and maintaining a high standard of cleanliness, hygiene and comfort in guest accommodation.

Our Values are the HEART of Travel + Leisure, the beliefs of our global team that define what we recognize as important, meaningful and right:

Hospitality – treating everyone like family 
Engagement – delivering our promise
Accountability – owning our impact
Respect – considering others in every interaction
Teamwork – succeeding together

PRINCIPAL RESPONSIBILITIES: (Include but not limited to:)

• Provide exceptional customer service to guests, owners and other staff members at all times
• Clean apartments as assigned, in accordance with standard  to ensure cleaning of all guests rooms is satisfactorily completed within allotted timeframe
• Maintain pantry in a clean and orderly condition.  Keep pantries stocked with supplies only as instructed
• Check all items not removed from apartment at each turn are in good condition and clean, e.g. bedspreads, blankets and mattress protectors
• Ensure that the rooms are equipped with the necessary facilities, i.e. crockery, linen, information leaflets, etc by replenishing these daily or as required by guest
• Check all soft furnishings in guest rooms for stains or damage
• Ensure corridors and service areas are clean at all times
• Assist other members of the department in keeping the guest accommodation clean
• Empty vacuums and report any maintenance required
• Other tasks as assigned by the Resort Management team
• Employees must ensure they comply with Travel + Leisure’s OH&S Policy, procedures and any reasonable instruction given by Travel + Leisure.
• Employees must not wilfully place at risk the health and safety of themselves or any other persons in the workplace and to not wilfully or recklessly interfere with or misuse anything provided for health and safety.
• Display CARE to all internal and external parties. 
• Display innovation through inspiring, creating and improving processes and products. 
• Show integrity in all aspects of the position by doing the right thing, taking responsibility and delivering on the promise. 
• Display leadership values by ensuring effective communication and respecting your peers and managers.  Support others within the team and empower each other wherever possible. 

PHYSICAL REQUIREMENTS:

In this position you can expect the following physical demands required from you on the job;

Standing, walking:

90 – 100% (continuous)

Talking or listening:

90 – 100% (continuous)

Pushing/pulling:

90 – 100% (continuous)

Sitting:

0 – 10% (rarely)

Lifting or carrying <10kg, reaching:

10 – 50% (intermittent)

Climbing (stairs/ladders), stooping, kneeling, squatting, crawling

50 – 90 % (often)

Gripping, pinching:

50 – 90 % (often)

You will be exposed to the following environmental conditions;

Inside:

90 – 100% (continuous)

Outside:

0 – 10% (rarely)

Cold and / or wet conditions:

0 – 10% (rarely)

Hot and / or humid:

90 – 100% (continuous)

Handling of chemicals and / or solvent:

50 – 90 % (often)

KEY POSITION CRITERIA:

• Able to display efficient & effective way of cleaning within time frames allocated.
• Possess productive, energetic & self motivated attributes.
• Ability to work within a flexible roster, including nights, weekends, public and school holidays.
• Understanding of Workplace Health and Safety including safe chemical handling.