Coordination of the general service area, including data collection, chart review, analysis and trending, education of clinical staff, and to serve as a resource for all departments. May be required to provide direct patient care within the scope of RN licensure. Incumbent is responsible for managing the day-to-day clinical operations of the service program area.

Essential Duties:

• Quality of Patient Care - Identifies, evaluates, and revises standards of care consistent with performance improvement findings, changes in policy or procedure, changes in national, local, and state standards. Demonstrates the clinical expertise necessary to assess each patient’s individual needs and to plan and implement appropriate patient care interventions
• Planning and Organization - Daily clinical coordination and operations of the Program. Coordinates efforts of other allied health services involved in the care of the patient. Participates in the development and implementation of hospital policies and procedures. Demonstrates skill in efficient time management. Development and implementation of clinical pathways.
• Communication/Leadership Skills - Ability to communicate effectively with co-workers, physicians, administration and others in relaying information in a timely manner. Demonstrates an ability to identify and solve problems, uses sound judgment to reach quality decisions. Educates, coaches, and supports professional staff as necessary to resolve discrepancies between employee performance and patient and Program needs.
• Computer Skills - Type and proof various documents (e.g., correspondence, reports, charts, minutes of meetings, hospital policies, etc.). Create spreadsheets and tables, utilizing functions (formulas) and manipulating the data to retrieve desired information. Maintain computer records and files as needed. Generate presentations in various formats. Develop and maintain databases.
• Customer Service - Projects University Hospital values to all customer groups. Encourages feedback from patients, families, and other care providers regarding satisfaction with the Program and University Hospital initiatives.
• Fiscal Resource Management - Participates in preparation of operational and capital equipment budgets. Manages labor and controllable expenses within allocated budget.
• Community Resource/Market Conditions - Maintain relationship with community referral organizations as necessary. Assist patients as necessary with referrals to appropriate community services. Maintains awareness of all major competitors, current market conditions, financial positions and operating strategies to proactively anticipate, change and implement new programs, services or processes to insure the success of the Program. Provide program analysis to Administration to aid in anticipating change and formulating successful strategies to meet the changing healthcare environment.
• Performs other related duties as assigned

Required Qualifications:

• Req Bachelor’s Degree Nursing Degree in Nursing (BSN) *Grandfathered from BSN if hired prior to 12/2019
• Req 2 years Experience in an acute care setting.
• Req Experience in the care and coordination of care for surgical patients.
• Req Must have excellent communication skills, including the ability to speak, read and write English proficiently.
• Req Knowledge of medical procedures and conditions and ability to understand, follow and successfully perform duties, including whole blood collection, and apheresis procedures, in accordance with administrative and clinical policies, regulations and procedures.

Preferred Qualifications:

• Pref Master's degree MSN, MBA, MHA, or degree in a related field. *Demonstrated expertise and work experience commensurate with education requirements may be accepted in lieu of Master's Degree.
• Pref Administrative experience at the Program Manager level.
• Pref Experience with TJC accreditation and DHS regulations.
• Pref Case management principles and operations experience.

Required Licenses/Certifications:

• Req Registered Nurse - RN (CA Board of Registered Nursing)
• Req Basic Life Support (BLS) Healthcare Provider from American Heart Association
• Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)

USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. 

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at [email protected]. Inquiries will be treated as confidential to the extent permitted by law.

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