Imagine a career at one of the nation's most advanced health networks.

Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work.

LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day.

Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network.

Summary
Delivers and develops access, revenue cycle, and software process training to LVHN colleagues. Identifies and analyzes gaps in performance and works with operational leads in order to recommend action plans and training solutions. Tailors curriculum delivery to solve complex computer navigation problems utilizing e-learning activities, instructor-led training, and web page development.

Job Duties

• Delivers access, revenue cycle process, and software training to colleagues while adding helpful examples or info to encourage recollection of the materials. Delivers training via multiple modalities such as instructor led training (live or remote) or e-learning activities.
• Develops customized educational materials and teaching plans utilizing multiple platforms such as the organization's learning management system or webpage. Ensures curriculum adheres to compliant billing standards which includes planning, preparation, and creation of materials for EMR system go live and upgrades.
• Serves as a resource and works skillfully with colleagues which includes managing insurance and registration helpdesk line by responding to inquiries from registration staff within 48 hours.
• Maintains knowledge of access and revenue cycle workflow, insurances, and curriculum
• Collects, analyzes, and troubleshoots data and operational problems that pertains to the access and revenue cycle. Identifies gaps and initiates process improvement workflows and more efficient processes.
• Performs internet searches for payer information and reads and analyzes multiple sources for relevant content to present to colleagues as it pertains to the revenue cycle.

Minimum Qualifications

• Bachelor’s Degree in Education, Healthcare, Business, Communications or related field. High School Diploma with post secondary education and 4 years of additional experience will be considered in lieu of degree.
• 3 years experience in healthcare patient access or revenue cycle and
• prior training, teaching or education experience.
• Ability to manage the education phases of the revenue cycle initiatives.
• Knowledge of workflow analysis, lean methodologies, and process improvement.
• Strong understanding of operational workflows and the healthcare industry.
• Must work effectively in demanding and rapidly changing environments.
• Flexible with technology and the ability to learn new software systems quickly (including remote training modules).
• Pays high attention to details and level of learners involved.
• Must remain current with the technologies identified for use in adult education.
• Proficient in Microsoft suite, including Publisher.

Preferred Qualifications

• Working knowledge of department/division function and work process is preferred.
• Knowledge of educational systems and webpage build.
• Working knowledge of current EMR.

Physical Demands
Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.

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Lehigh Valley Health Network does not accept unsolicited agency resumes. Agencies should not forward resumes to our job aliases, our employees or any other organization location. Lehigh Valley Health Network is not responsible for any agency fees related to unsolicited resumes.

Work Shift:

Day Shift

Address:

2100 Mack Blvd

Primary Location:

Mack Building

Position Type:

Onsite

Union:

Not Applicable

Work Schedule:

Monday-Friday; 8:00a-4:30p

Department:

1004-13051 CSS-Rev Cycle Ed-Process Improve