About EDITED

EDITED is the world’s leading AI-driven retail intelligence platform. We empower the world’s most successful brands and retailers with real-time decision making power. 

By connecting internal business and external market data, EDITED infuses intelligence into every retail decision. We help retailers increase margins, generate more sales, and drive better business outcomes through AI-powered market and enterprise intelligence that fuels automation. 

At EDITED, we foster a dynamic and inclusive culture where creativity thrives and collaboration is at the heart of everything we do. Our environment is dynamic and supportive, encouraging team members to take initiative, innovate, and continuously grow. We value diversity, transparency, and a shared commitment to excellence, creating a workplace where everyone's voice is heard and contributions are recognised. 

We believe that achieving a positive work-life balance is key to driving innovation and success. Our flexible working options—including hybrid working, flexible hours and a work from anywhere policy—empower our team to perform at their best. 

The Role

As a Retail Strategist, you will deliver world class customer success, challenging our customers to be brave enough to change their ways of working so they can realise better margins and higher profits!

Your mission is to deliver projects that enable customers to achieve their business objectives on the EDITED platform to drive measurable impact while serving as a technical and industry expert. If you’re not an expert on EDITED already, don’t worry, because we’ll make you one!

You will be a product advocate and support our users to become as fluid in using the EDITED app as you are. Not only will you be a product expert, you will also be a strong customer advocate - feeding back their views about the product to the relevant teams and helping to shape development of our software. We expect you to be passionate about our customers and be as excited about helping them to get the most value out of our product as we are.

Responsibilities

• Own a multi-million dollar portfolio of retail clients, with responsibility for ensuring clients are successfully adopting the EDITED product suite and realizing measurable ROI.

• Create and deliver strategic workshops and trainings that enable clients to achieve their business objectives via the EDITED product suite and drive measure ROI for the client.

• Act as a thought partner to retail clients; leverage understanding of existing processes within the retail ecosystem to strategically recommend integration of EDITED data.

• Partner and collaborate with Account Manager to develop and implement strategies to increase adoption, drive ROI, identify upsell opportunities to retain and grow portfolio ARR.

• Ability to effectively communicate across all levels of retail ecosystem - from individual contributors to the CEO.

• Strong written communication skills, ability to clearly articulate and document processes both internally and externally.

• Ability to advocate and influence - both externally with clients and internally,on behalf of our clients, with cross functional partners.

• Analyze and interpret usage data to identify client risk and inform training priorities.

• Articulate EDITED's positioning, use cases, and value.

Qualifications

• 2+ years working in the head office at a retailer or brand

• An interest or background in SaaS, data, or a strong curiosity and willingness to learn

• Proven success in growing existing accounts and relationships

• Desire to be on a collaborative team while working independently on your own projects

• Passion for presenting, communication thoroughly, and guiding others

• Ability to travel on-site to visit customers in person, up to 20%

Benefits

• 25 days of paid time off + public holidays + 1 additional day of paid time off for every year you’ve worked at EDITED

• Company-paid medical, dental, and vision insurance - we cover almost all of employees’ monthly premiums, and contribute to HSAs!

• 401K with company match alongside stock options

• Access to the full range of Regus co-working offices across the country

• Enhanced parental leave policy

We do not use AI to source, screen, evaluate, or make decisions about candidates - every hiring decision is made by our team. We use Ashby, our applicant tracking system, which includes AI-assisted interview notetaking and automation for scheduling interviews and sending routine emails. These tools support our hiring process but do not make hiring decisions. We aim to be an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.