Company :

Job Description : 

JOB SUMMARY

This position will be responsible for staffing multiple retail store locations on an as needed basis, engaging and assisting customers, managing local community and Blue Neighbor events in the region, and maintaining/activating grassroots partnerships to generate qualified leads for the retail stores, while working with their Region Manager to ensure operational consistency, Operations Manual adherence and inventory management across all assigned locations.

This position requires a basic knowledge of Highmark products, systems, and resources used in retail stores, including a basic knowledge of any necessary Highmark or Highmark-owned ancillary products.

This role is Monday-Friday 9am to 5pm and some Saturdays -- must be ok with OT and travel to North Hills, South Hills and Monroeville stores.

ESSENTIAL RESPONSIBILITIES

• Store Support:
  • Float between assigned retail store locations, providing on-site staffing support for daily operations as needed.
  • Interacting with a diverse customer base and providing the highest level of customer care and service
  • Ensure consistent execution of sales processes and brand standards across all locations.
  • Manage and replenish store sales materials and marketing collateral inventory.
  • Identify and address operational inefficiencies and provide solutions.
  • Assist with in-store visual merchandising and store displays.
  • Provide administrative support to field sales representatives as needed.
  • Participate in store opening and closing procedures as required.
  • Make recommendations to leadership regarding annual updates to the Operations Manual to ensure consistency/adherence.                                                                   
• Community Engagement & Lead Generation:
  • Identify and develop relationships with grassroots community organizations and businesses per Store Manager direction.
  • Plan and execute presence at Highmark community events to drive qualified leads to the retail stores.
  • Manage event logistics, including scheduling, management and coordination.
  • Track and report on event effectiveness and ROI.
  • Collaborate with Blue Neighbors Team to activate proprietary BN events in stores      
• Other duties as assigned or requested.

EXPERIENCE

Required

• 1 year of experience in any retail store setting

Preferred

• 1 year of experience in the health insurance industry
• 1 year of experience in reception/conceirge/administrative experience in any field

SKILLS

• Ability to work a flexible schedule, up to 40-50 hours per week as needed

EDUCATION

Required

• High School/GED

Preferred

• Bachelor’s degree in Business Administration

LICENSES or CERTIFICATIONS

Required

• None

Preferred

• CMS Certifications

Language (Other than English):

None

Travel Requirement:

50% - 75%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type

On-the-Road This role is Monday-Friday 9am to 5pm and some Saturdays -- must be ok with OT and travel to North Hills, South Hills and Monroeville stores.

Teaches / trains others

Occasionally

Travel from the office to various work sites or from site-to-site

Frequently

Works primarily out-of-the office selling products/services (sales employees)

Never

Physical work site required

Constantly

Lifting: up to 10 pounds

Occasionally

Lifting: 10 to 25 pounds

Occasionally

Lifting: 25 to 50 pounds

Occasionally

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times.  In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. 

Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

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