Join Moomoo as a Retail Store Associate

Ready to change the way Australians invest? At Moomoo, you’re not just joining a leading global investment platform; you’re becoming part of a lively, purpose-driven team that believes smarter investing should be accessible to all. With more than 27 million users worldwide and a strong local presence, we’re shaking up wealth-tech—and we want you on our journey!

What You’ll Do

Moomoo is seeking an energetic and customer-focused Retail Sales Associate / Store Manager Trainee to join our growing offline retail team in Melbourne.

This role plays a key part in expanding moomoo's brand presence through our retail stores and long-term shopping centre pop-up activations. You will engage directly with prospective clients, promote financial literacy and investing, and deliver an exceptional customer experience.

For high-performing individuals who demonstrate strong leadership potential, there will be opportunities to progress into a Store Manager position as our retail network continues to expand.

Your Day-to-Day:

• Ground Sales & Client Acquisition: Actively engage in ground sales activities within the local community, proactively approaching potential clients to expand offline customer base.
• Investment Consultation: Provide professional investment consultation to walk-in clients and facilitate seamless account opening processes.
• Relationship Management: Build and maintain strong client relationships to increase engagement, activity, and long-term retention.
• Store Operations: Assist in daily store operations including inventory management, product display, and staff scheduling.
• Community Engagement: Participate in local community events to enhance brand presence and establish moomoo as a trusted local partner.
• Pop-up Store Management: Manage daily operations of mall pop-up stores, including venue setup, materials management, and event execution.
• Promotional Coordination: Coordinate with mall promotional calendars and flexibly adjust sales strategies and marketing plans accordingly.

Requirements

About You

• Investment Passion: Active investor with genuine interest in financial markets and continuous learning mindset.
• Proactive Personality: Outgoing and proactive with strong social drive; willing to actively approach strangers and quickly build trust.
• Service Excellence: Strong service orientation with patience and attention to detail; prioritizes customer experience.
• Resilience: High resilience to pressure and rejection; maintains positive mindset under sales pressure.
• Integrity: High ethical standards essential for financial services; trustworthy and reliable.
• Bilingual Proficiency: Fluent in both English and Chinese to serve Australia's multicultural customer base.
• Adaptability: Ability to quickly adapt to short-term/temporary mall pop-up environments with flexibility for venue transitions.
• Event Execution: Prior experience in offline event planning or execution preferred.

Preferred Qualifications

• Previous retail or store sales experience.
• Team management or training experience.
• Active Moomoo user.
• Familiar with local community resources.
• Experience in pop-up store or temporary retail space operations.
• Familiar with mall partnership processes and promotional calendar planning.

Benefits

Perks & Benefits

• Growth: Work for a leader in digital brokerage, with unlimited career opportunities
• Competitive rewards: Market-driven salary and performance bonuses that reflect your impact
• Coverage: Comprehensive insurance for you and your family
• Culture: A fun, diverse workplace with frequent team events and celebrations
• Surprises in store: More benefits revealed as you progress through the hiring process!