Title:

Retail Operation Specialist

Reports To:

Retail Data Analysis Manager

Scope of Job

This role mainly takes charge of the accurate, timely and compliant maintenance of retail POS master data and workflow records throughout the full POS lifecycle, while providing responsive system and process support to the Sales Team. The role also supports operational reconciliation and order logistics activities related to the points redemption platform and claim batteries. 

Main Duties

Ø   Retail POS Lifecycle and System Operations 

·         Manage system approval, data entry and ongoing maintenance for retail stores across the complete lifecycle, including new store opening, contract signing, target changes, store activity level tracking and store closure. 

·         Review applications and supporting documents for completeness and accuracy before system submission and follow up on missing or inconsistent information. 

·         Support regular data checks and weekly/monthly reports and related analysis

Ø   Sales Support and Issue Resolution 

• Set up standards and workflows and work closely with the Sales Team to support the preparation and submission of retail-system applications and related documentation. 

·         Act as the main contact for retail-system operational questions, providing timely guidance and resolving or escalating system issues as appropriate. 

·         Identify recurring system or process issues and recommend practical improvements to enhance efficiency and data accuracy. 

Ø  Claim Battery Order and Coordination with Finance

·         Consolidate claim battery orders and related information. 

·         Provide weekly report on shipped batteries scraps to Finance

·         Track delivery and logistics status, follow up on exceptions or delays

Ø  Points Platform Reconciliation 

·         Perform reconciliation for material redemption transactions on the points platform, including verification of redemption records, material stocks and relevant logistic arrangement 

·         Work with the supplier for replacement if there is any quality issue for the materials

Ø  Other Responsibilities

·         Support retail-operation data consolidation, reporting and ad hoc analysis as assigned by the line manager.

·         Complete other retail operation and cross-functional coordination tasks as required.

Requirements

·         College degree or above; business, data management or a related field is preferred.

·         At least 3 years of relevant experience in data operations

·         Strong attention to detail, process discipline and data-quality awareness.

·         Good communication and coordination skills, with a service-oriented and collaborative working style.

·         Ability to manage multiple workflows, follow up proactively and close issues in a timely manner.

·         Proficiency in Microsoft Excel and PowerPoint; experience with Power BI is a plus

·         English reading and communication skills are preferred.

Working Conditions

·         Office based.

·         Occasional business travel may be required.

Clarios is the global leader in advanced, low-voltage battery technologies for mobility. We power progress through ever-smarter solutions for virtually every kind of vehicle. With 16,000 employees in over 140 countries, we bring deep expertise to our Aftermarket and OEM partners, and reliability, safety and comfort to everyday lives. We answer to the planet with a rigorous ESG focus – advancing best-in-class sustainability practices and advocating for them across our industry. Learn more about us at www.clarios.com.

Clarios is the creator behind VARTA vehicle batteries, which are designed to deliver the optimal level of power and longevity for every kind of vehicle. Whether you need batteries for your heavy-duty commercial vehicle, your highly equipped car with Start-Stop, or any kind of electric vehicle – VARTA always offers the right technology for every energy demand.

Equal Employment Opportunity:

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please apply. Diversity of experience and skills combined with passion is key to challenging the status quo. Therefore, we encourage people from all backgrounds to apply to our positions. We are an Equal Opportunity Employer and value diversity in our teams in terms of work experience, area of expertise, gender, ethnicity, and all other characteristics protected by laws in the countries where we operate. For more information on our commitment to sustainability, diversity, and equal opportunity, please read our latest report.

To All Recruitment Agencies: Clarios does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Clarios employees or any other company location. Clarios is not responsible for any fees related to unsolicited resumes/CVs.