Role type: Full-time; Continuing
Department/School: Chancellery – Advancement, Communications & Marketing
Salary: UOM 3 - $69,554 - $76,795 p.a. plus 17% superannuation
Working hours: Full-time; typically 10am–6pm Monday–Friday, with limited out-of-hours event shifts

• Professional campus retail in a leading university / engage students, staff and senior stakeholders / mix of store, online and event work
• Bring your customer service expertise to a professional retail setting and apply now, including a short video interview.
• Investing in you – 17% superannuation, benefits package including salary packaging, health and wellbeing programs, discounted services, and professional development opportunities.

The University of Melbourne
We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website.

Your next career opportunity
You will deliver high-quality customer experiences in the University’s flagship Merchandise Shop and campus retail activations.

You will interact with students, professional staff and senior executives in a polished, corporate-style retail environment.

You will work primarily Monday to Friday, with occasional evening or weekend shifts during major events.

What you will deliver:

• Provide proactive, high-quality customer service in-store, by phone and email across a diverse university community.
• Drive merchandise sales through confident product recommendations, upselling and maintaining strong visual merchandising standards.
• Process POS transactions, online orders and stock updates accurately, ensuring secure payments and reliable inventory records.
• Support day-to-day store operations, supervising casual staff on shift and coordinating pop-up shops during key events.
• Uphold compliance, safety and continuous improvement practices, contributing ideas to enhance customer and stakeholder experience.

You may be a great fit if you:

• Bring demonstrated experience in retail or customer service, including face-to-face sales in a busy environment.
• Operate POS systems confidently, with accurate cash handling, reconciliation and end-of-day balancing.
• Use desktop applications and business systems to enter data, manage orders and maintain stock or inventory records.
• Apply visual merchandising skills to create attractive, commercial displays that support sales and brand standards.
• Balance multiple tasks with strong attention to detail, organisation and adherence to established procedures and guidelines.
• Understand workplace safety and loss-prevention principles within a customer-facing retail or service setting.

For further information, please refer to the attached PD.

What we offer you!
We offer the opportunity to be part of a vibrant community and enjoy a comprehensive range of benefits to support your success and sense of fulfilment, including:

• Build future financial security with 17% superannuation
• Supportive flexible work arrangements underpinned by our commitment to inclusion and well-being
• Career development opportunities, including access to a range of tailored programs, such as Academic Women in Leadership, and learning platforms including LinkedIn Learning
• Progressive, considerate leave provisions to empower your work-life balance and well-being, including leading parental leave, gender affirmation leave, cultural leave, and menstruation and menopause leave.
• Salary packaging and access to a range of discounted services including Bupa health insurance, and access to unique cultural and recreational benefits such as discounts for the Melbourne Theatre Company
• Health and well-being services including a leading Employee Assistance Program

For more information check out our benefits page!

Your new team – Advancement, Communications and Marketing
Advancement, Communications and Marketing supports the University’s mission by showcasing education, research and community impact globally.

You will join the Strategy, Operations and Engagement portfolio, working in the flagship on-campus Merchandise Shop.

The team is collaborative, professional and people-focused, offering varied work across store, online and event settings.

Be Yourself
The University of Melbourne is an Equal Opportunity Employer and a child-safe organisation. The diversity of our community enriches us all, and we are committed to creating an inclusive and fair workplace where everyone is valued, respected, and empowered to succeed. We welcome applicants from all backgrounds, identities, and experiences. Discover more about Diversity and Inclusion at UniMelb.

We're committed to a barrier-free recruitment process and ongoing workplace support, providing adjustments throughout. We warmly encourage applications from people with disabilities. Learn more about how we support an accessible recruitment process.

Aboriginal and Torres Strait Islander Applicants
We aspire to be the University of choice for Indigenous Australians. Visit our Indigenous staff page to learn more about our investment and support for Aboriginal and Torres Strait Islander staff.
  
Indigenous applicants are encouraged to connect with our Indigenous Employment & Development team at [email protected].

Application essentials:

• Visit "apply with us" to learn more about the process, including tips and FAQs.
• You must have current valid work rights for Australia. Visa sponsorship is not available for this role.
• A Working with Children Check is required for all positions. If successful, we will guide you through the process and reimburse you.
• Please upload your resume and a cover letter outlining your interest and experience as part of the application process.
• You are not required to address the Selection Criteria for this application.
• As part of the selection process, shortlisted candidates may be asked to complete a brief video interview via an external provider
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Want to know more?

• For questions related to our recruitment process email Alex Spezza at [email protected]
• For recruitment adjustments contact Kim Groizard on +61 3 9035 3218 or at [email protected] (subject: 'Recruitment Adjustments').

Apply today and join a community that’s shaping the future.

Applications close: Sunday 8th of November 2026 at 11:55 PM; Melbourne time zone.
Position Description:
JR-019373 - Retail Officer - PD.pdf
JR-019373 - Retail Officer - PD.docx