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Please note that this role will close at 00:01 on Monday 12 October, and therefore we advise getting your application in by no later than midnight on Sunday 11 October.

About Ofcom

As the UK’s communications regulator, we’re delivering vital work that helps keep the UK connected and shapes the future of how we’ll stay connected with each other.

Our work covers everything from phones and broadband, through to TV, radio, the postal service, and wireless devices. We’re also taking on the challenge of making the online world a safer place. And we need people of all backgrounds, skill sets, and experiences to help us achieve our goal of making communications work for everyone.

About the team you’ll be part of

The Online Safety Group’s purpose is to ensure UK citizens have a safer life online by implementing and overseeing the requirements under the Online Safety Act 2023. The Group is responsible for delivering online safety policy, supervising online services, and building technical expertise to meet the regime’s aims. 

The Strategy Delivery Team lies at the heart of the Online Safety Group. The team supports and enables the rest of the Group to deliver successfully. We do this by setting our Online Safety strategy and setting clear goals and timelines for the Online Safety regime. We help teams stay on track – including by managing timelines, budget, resources, corporate reporting and governance for the Online Safety Programme. The Strategy Delivery Team is also responsible for other cross-cutting operational activities, such as leading a triage function, managing stakeholder engagement, and ensuring operational readiness.

The purpose and scope of the role

The Resourcing & Planning Associate will support the Resourcing, Workforce Planning and Capability team (sitting within Strategy Delivery), helping the Online Safety Group understand the people, skills and capacity it needs to deliver effectively.  This role will contribute to workforce planning, recruitment activity, capability building and operational improvement across one of Ofcom’s most high-profile areas of work.

Working closely with colleagues across Online Safety, People, Finance and Business Management, the postholder will help turn workforce information into insight, support better planning decisions and help build the capability needed for the future. This is a varied role suited to someone highly organised, collaborative and confident working with data, people and processes to help teams deliver well.

Your Key Responsibilities

• Support workforce planning and resourcing activity across the Online Safety Group, helping teams understand current and future people, skills and capacity needs.
• Contribute to capability-building activity, supporting initiatives that help colleagues develop the skills, knowledge and confidence needed to deliver the Online Safety regime.
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• Maintain and interpret workforce planning, recruitment and capability information, ensuring leaders have clear, reliable insight to support decisions on capacity, priorities and delivery.
• Support annual and quarterly workforce forecasting, working closely with Budget, Finance and Business Management colleagues to inform planning choices and manage delivery risks.
• Build effective working relationships across the Online Safety Group, wider Ofcom and corporate teams to support joined-up planning, recruitment and delivery.
• Identify opportunities to improve processes, tools and ways of working across the Strategy and Delivery team, helping to make planning and operational activity simpler, clearer and more effective.
• Prepare clear briefings, presentations and updates that translate workforce, recruitment and capability information into practical insight for teams and leaders.
• Analyse workforce, recruitment and capability data to identify trends, risks and opportunities, helping the team shape practical actions that strengthen delivery.
• Provide flexible project support on priority initiatives, helping to coordinate plans, track actions, manage risks and communicate progress
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The skills, knowledge and experience you’ll need for success.

Candidates should have experience in the following areas:

1.Workforce Planning

• Workforce planning, resource planning or talent planning within a complex organisation.
• Assessing organisational capability and identifying skills gaps.
• Matching resources to business needs and priorities.
• Managing workforce changes in a fast-paced environment.

2. Recruitment

• In-house recruitment or recruitment coordination experience.
• Supporting high-volume or business-critical recruitment campaigns.
• Stakeholder management throughout the recruitment lifecycle.
• Understanding how recruitment activity aligns with workforce plans.

3. Project Coordination

• Coordinating multiple priorities simultaneously.
• Tracking actions, milestones and deadlines across several workstreams.
• Supporting delivery of strategic programmes or business initiatives.

4. Stakeholder Management

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• Working with senior leaders and influencing decision-making.
• Building relationships across different teams.
• Challenging and holding stakeholders accountable where required.

Behavioural Attributes: 

• Evaluating Problems: Identify and solve issues by using well-thought-out strategies. Consider different angles and potential solutions to resolve concerns.
• Generating Insights: Use evidence-driven methods to gather insights, and make well-founded decisions based on thorough analysis.
• Executing Plans: Organise tasks and set clear goals, managing resources wisely, while keeping an eye on progress.
• Embracing Change: Remain flexible in the face of change, anticipating and adjusting to shifts.
• Forming Relationships: Build and nurture positive relationships with people inside and outside the organisation.
• Channelling Influence: Guide opinions and decisions with compelling communication and persuasion techniques, looking to get everyone on the same game plan.

Inclusive hiring at Ofcom

At Ofcom, our mission is clear: to make communications work for everyone. To achieve that, our people must reflect the diversity of the UK, in background, identity and experience. 

We believe innovation thrives when difference is valued and everyone feels empowered to contribute their ideas and perspectives. That’s why we welcome colleagues of all ethnicities and races, sexes, genders and gender identities, sexual orientations, ages, faiths and beliefs, and those with apparent and non‑apparent disabilities. We value socio‑economic diversity, life experience and neurodiversity too. Whether you’re a carer, a parent, a veteran, or re‑entering work after time away, your voice and perspective matter here. 

Flexibility is at the heart of how we work because we want you to thrive in a way that suits you best. Most roles can therefore be adapted for part‑time hours, job shares, or other flexible arrangements. Learn more about our Rewards, Benefits and Wellbeing on our careers page. 

Our recruitment process is intentionally designed to be open and accessible. If you need adjustments, information in a different format or an alternative way to apply, contact us at [email protected] or 0330 912 1378. 

As a proud Disability Confident Leader, we guarantee interviews for disabled applicants who meet the essential criteria for a role. You can read more about this commitment here. 

Whoever you are, whatever your story, you belong at Ofcom.