Responsibilities:  

• Assists the resource manager and regional and LOB or Service Line/Solution set leaders in the implementation of scheduling processes and engagement management.  

• Collaborate with LOB and/or solution set leaders and client engagement teams to understand their business needs and drive consistency.

• Ensures compliance with priorities around financials and capacity, client needs, staff development and abilities, availability and ensuring staff experience is diverse.

• Generates scheduling, utilization and forecasting reports and provides analysis of the data that assists regional leadership in making staffing decisions.  

• Identifies trends to proactively balance workloads while increasing utilization.

• Provides various forms of analysis including financial, profitability and exception reporting.  

• Monitors productivity, conflicts, leverage, availability, travel and non-charge hours.

• Monitor schedules to ensure staff are effectively utilized to support the achievement of financial plans for the business by reviewing available resources and facilitating necessary adjustments ensuring the alignment of resources based on experience, industry alignment, account prioritization technical expertise and geography when appropriate.

• Effectively implement firmwide programs through markets as needed (i.e. rotations, global assignments, etc.) 

• Facilitate scheduling meetings as needed, including asking questions to ensure clarity when making recommendations, offering solutions and enforcing best practices through teams.  

• Follow-up on unresolved issues in a timely manner that may require rescheduling of projects and/or staff. 

• Administers and participates in scheduling system and process assimilation and orientation programs for incoming new hires. 

• Proofs, edits and checks work for completeness, accuracy and formatting.  

• Verifies that scheduling, reporting and other related information is current and accurate. 

• Implements and collaborates on development of strategies for engagement management and scheduling processes for locations or solution sets they support. 

• Understands the line of business and/or solution set business needs, strategy, offerings/products and challenges; maintains a focus on supporting the goals and initiatives of each. 

• Initiates, develops and maintains communication with internal clients to be their trusted advisor adapting the expectations for timeliness, responsiveness, accuracy, service quality, thoroughness and sense of urgency. 

• Provides input to Career Advisors relative to utilization, etc. to assist with talent development.  

• Participates in talent development meetings for ECS teams, providing candid feedback on interactions, understand individuals goals for future rotation opportunities, assignments, industry exposure, FWOs, etc. Coordinate with LPD and HR LPD SMEs to roll out local courses effectively.  

• Understand local and national training offerings, share feedback on business needs for timing, assist with identification of trainers, etc. 

• Utilizes, shares and develops best practices, staying up to date on market trends and upgrades of scheduling technology offerings for effectiveness.  

• Is a mentor/coach for schedulers within the market and region. 

Required Qualifications:

• Bachelors or Associates Degree or 3 - 5 years in a professional services firm as an external client server or resource management professional - Preferred

• Strong Microsoft office skills, specifically with Excel – Required 

• Strong written and verbal communication skills, ability to communicate both verbally and written with diverse audiences at all levels of the organization.- Required 

• Effective organization and time management skills and ability to manage multiple tasks required -Required 

• Strong attention to detail – Required 

• Ability to respond positively to changing circumstances, seek and implement change to drive business improvement; serve as a change agent – Required 

• Operates with a sense of urgency - Required

• 2-3 years of relevant scheduling experience or LOB/Service Line experience – Required 

• Ability to facilitate collaborative discussions regarding resource assignment, utilization and gap analysis between resource managers and leaders 

• Ability to drive collaboration and communication between teams 

• Process driven and ability to help train/drive/develop these processes to create unity and consistency across all offices within line of business and/or solution set 

Preferred Qualifications:

• Resource Management or Project Management Certifications

• Previous experience in LOB or Solution Set supporting