Centerstone is among the nation’s leading nonprofit behavioral health systems with thousands of employees dedicated to delivering care that changes people’s lives. A dynamic, well-established organization, we offer rewarding opportunities to serve all ages in a variety of settings. Come talk to us about joining the Centerstone team!

JOB DESCRIPTION:

Sign on Bonus Eligible

Location: Herrin, IL

SUMMARY OF POSITION

Provides supervision and oversight of services and operations of program to teach residents the necessary skills to live in the least restrictive community living arrangement of their choice.  The MI/IDD Residential Program Manager supervises the Program Coordinator’s operation of the facility and ensures that the facility maintains compliance with all applicable safety and applicable licensing standards. In addition, the MI/IDD Residential Program Manager in conjunction with the Program Coordinator supervises the Residential Supervisors’ provision of client services and provides and promotes outstanding internal and external customer service.   This includes performing assessments, developing service plans and maintenance of appropriate documentation. 

ESSENTIAL DUTIES & RESPONSIBILITIES

• Completes job requirements with independent action and resourcefulness and seeks out additional duties during periods of downtime.  Organizes time, effort, and use of resources to achieve desired outcomes.
• Centerstone expects all staff to have a strong desire to provide excellent customer experience; to comply with the rules and regulations of those organizations to which we are accountable; to have high ethical and professional standards of conduct; must possess the flexibility to work with clients at various stages in their personal growth; and to have an attitude of wanting to continuously improve their own performance as well as that of Centerstone.  This also includes consistently returning phone calls and e-mails within 24 hours and updating voicemail/out of office e-mail, as well as consistently using pleasant tone and having a helpful attitude. 
• Treatment must be recovery focused taking into account trauma informed care practices.  Provides consistent, personal growth-focused services to all assigned clients by maximizing time spent working directly with clients to assist their personal growth process.  To demonstrate clients are the first priority, ensure hours of care expectations are met and time is dedicated to providing personal growth services to clients, their families and collateral contacts.
• Meet or exceed Key Performance Indicators (KPI’s) expectations.
• Provides services utilizing evidence-based methodologies to provide excellent clinical services.  Prepare for and conduct individual, group, and family services for assigned caseload.
• Treats all clients and colleagues with dignity and respect, regardless of race, ethnicity, nationality, religion, sexual orientation, gender, or other legally protected status.
• Shows consideration for others, works cooperatively with any coworker; provides constructive feedback without undue criticism of others; displays appreciation of differences in approaches, personalities, and viewpoints of others.  Works professionally, respectfully, positively and cooperatively within a team-based framework to promote Centerstone’s commitment to client personal growth.
• Completes all required documentation legibly, accurately, timely, and thoroughly using clinically appropriate terminology and containing clinically relevant information and applicable standards.  Demonstrates utilization and incorporation of audit feedback when completing documentation.
• Supports the strategic goals and mission/vision/values of Centerstone at all times when interacting with clients, co-workers and professionals from other organizations and presents a positive and professional demeanor.
• Takes initiative to prevent and resolve problems and offers recommendations for improving services and transforming Centerstone into an organization that embraces excellent customer experience.
• Assist service recipient in developing an individualized treatment plan, must be person centered, family centered, and service centered.  Monitor service recipient progress in treatment and participate in treatment plan reviews as assigned.  Update treatment plans as appropriate. Submit treatment plans at all stages for medical review, if applicable.
• Conduct intake for recipient entering services, including explaining services, gathering information needed on intake materials, ensuring service recipient understands all forms, assuring signature on appropriate contracts and consents, and submitting materials for processing, as assigned. Conduct assessment and write assessment summaries, as assigned.
• Assist service recipients with making linkage with internal and external resources as outlined in treatment plan and in coordination with Integrated Healthcare Services.  And maintain appropriate contact with referral sources including providing information on service recipient progress, behavior, and needs (with appropriate releases), and maintaining ongoing consultation when appropriate. 
• Assist service recipient in making discharge plans and provide follow up services as assigned
• Demonstrates an ability to manage crisis situations, including danger to self and others, to ensure the safety and stabilization of clients and to make appropriate referrals/linkages when clinically indicated.  Does not leave crisis situation until client is in a safe environment or crisis is resolved.
• Attend staff meetings, clinical staffings, and other internal meetings as assigned.  Participate on committees as assigned, including quality assurance functions.  Maintain appropriate communication with other employees and work as an effective member of treatment team.
• Meet and maintain applicable certification and licensure requirements, including QIDP certification and annual required CEUs.

KNOWLEDGE, SKILLS & ABILITIES

• Effectively communicate via written, verbal, in person and virtual methods.
• Knowledge of guidelines for confidentiality
• Knowledge of applicable regulatory guidelines and codes, agency policies and procedures, and Federal and state laws pertaining to position
• Skill in customer service techniques
• Skill in establishing and maintaining interpersonal relationships with clients and staff
• Skill in problem-solving
• Skill in identifying and prioritizing job tasks

QUALIFICATIONS

Education Level              

Bachelor’s Degree in human service field, OR High School Diploma/GED & 15 years’ experience in human service, either with a minimum of five years supervised experience under a QMHP/QIDP. Master’s Degree preferred

Years of Experience       

At least 5 years of previous supervisory experience is required.  Experience supervising programs operational 24/7 is preferred. 

Certification/Licensure 

QIDP certification or able to get certified

PHYSICAL REQUIREMENTS

Standing – 20%

Sitting – 80%

Squatting – Occasional

Kneeling – Occasional

Bending – Occasional

Driving – Occasional

Lifting – Occasional

DISCLAIMER

The duties and responsibilities described in this document are not a comprehensive list and additional tasks may be assigned to the employee from time to time, or the scope of the job may change as necessitated by business demands.

#IL2025OCTWK3

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Pay Range:

Delivering care that changes people's lives starts with our employees. Below are just some of the great benefits Centerstone employees enjoy:

• Medical, dental, and vision health coverage

• Flexible Spending and Health Savings Accounts

• 403b retirement plan with company match

• Paid time off and ten paid holidays

• AD&D Insurance, Life Insurance, and Long Term Disability (company paid)

• Employee Resource Groups

• Continuing education opportunities

• Employee Assistance Program

Centerstone is an equal opportunity employer. Employment at Centerstone is based solely on a person's merit and qualifications directly related to professional competence. We treat all clients and colleagues with dignity and respect.

At Centerstone, we use our values as a guide for what we do. Respect, Expertise, Integrity and Empowerment are at the heart of every interaction at Centerstone, and particularly rooted in our Culture.

Our approach to culture is to create an environment that encourages, supports and celebrates the voices and experiences of our employees. We are committed to a culture of empowerment, respect, integrity and expertise that powers our innovation and connects us to each other, our clients and the communities we serve.

Centerstone is also committed to a strong culture of quality and safety, celebrating role-models who champion best practices for quality, clinical risk, and patient safety.