About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Set along 100 acres of pristine beachfront on Okinawa’s west coast, Four Seasons Resort and Private Residences Okinawa will introduce a new expression of resort living in Japan. Designed in harmony with the island’s natural landscape and cultural heritage, the resort will feature guest rooms, private villas, residences, and a beach club, all connected through walkable gardens and open spaces. With a focus on thoughtful design, connection to nature, and the signature service that defines Four Seasons, the resort will offer both guests and team members the opportunity to be part of something truly special in one of Japan’s most unique destinations.

About the role / ポジション概要:

 

Four Seasons Resort and Residences Okinawa is seeking a Residences Manager to join our pre-opening team.

 

This key leadership role is responsible for overseeing the day-to-day operations of our luxury residential community and delivering exceptional service and a seamless ownership experience for our homeowners. Working closely with homeowners, resort leadership and external partners, you will help shape and cultivate a distinctive Four Seasons residential community, reflecting the legendary service, personalized care and attention to detail that define the Four Seasons brand.

Four Seasons Resort and Residences Okinawaでは、開業準備チームの一員としてご活躍いただくResidences Managerを募集しています。

本ポジションは、ラグジュアリーレジデンスの日々の運営を統括し、オーナーの皆様へ卓越したサービスとシームレスな居住体験を提供する重要な役割です。オーナー、リゾート運営チーム、外部パートナーと密接に連携しながら、Four Seasonsならではのレジデンスコミュニティを創り上げていただきます。

 

What you will do / 主な業務内容:

·        Lead the day-to-day operations of the Private Residences, ensuring exceptional service standards, safety and homeowner satisfaction.

·        Build and maintain trusted relationships with homeowners, serving as a primary point of contact and advocate for their needs.

·        Support the implementation of residential operating plans, policies and procedures in alignment with Four Seasons standards.

·        Oversee residential property operations, including preventive maintenance, inspections, risk management and upkeep of common areas and facilities.

·        Conduct regular property inspections and coordinate maintenance and improvement initiatives with Engineering, Housekeeping and other departments.

·        Manage third-party contractors, suppliers and service providers to ensure compliance with quality, safety and contractual standards.

·        Assist with budgeting, expense control, reserve fund projects and capital improvement initiatives to support the long-term success of the Residential community.

·        Support Homeowners Association (HOA) operations, including board meetings, annual meetings, budgeting processes and owner communications.

·        Educate homeowners on residential services, policies and ownership benefits, delivering a seamless ownership experience.

·        Lead, coach and develop the Residences team while fostering a collaborative and service-focused culture.

·        Review homeowner feedback and service requests, proactively resolving concerns and identifying opportunities to enhance the resident experience.

·        Participate in pre-opening activities, including operational planning, service development, team onboarding and homeowner transition initiatives to support a successful opening.

• プライベートレジデンスの日常運営を統括し、卓越したサービス品質、安全性およびオーナー満足度の維持・向上を実現する
• オーナーとの信頼関係を構築・維持し、主要な窓口としてニーズやご要望に対応する
• Four Seasonsの基準に沿ったレジデンス運営計画、方針および手順の実行を推進する
• 予防保全、施設点検、リスク管理ならびに共用部・各種施設の維持管理を含むレジデンス運営全般を監督する
• レジデンスおよび共用エリアの定期点検を実施し、Engineering、Housekeepingをはじめとする関連部門と連携して改善施策を推進する
• 外部業者、サプライヤーおよびサービスプロバイダーを管理し、品質・安全基準および契約条件の遵守を確保する
• 予算管理、経費管理、修繕積立金プロジェクトおよび設備投資計画を支援し、レジデンスコミュニティの長期的な価値向上に貢献する
• 理事会（Homeowners Association: HOA）運営をサポートし、理事会・総会の運営、予算策定およびオーナーコミュニケーションを支援する
• レジデンスサービス、各種ポリシーおよびオーナー特典について適切に案内し、シームレスなオーナー体験を提供する
• Residencesチームを指導・育成し、協働的かつサービス志向の高いチーム文化を醸成する
• オーナーからのフィードバックやご要望を確認し、課題解決とサービス向上に向けた取り組みを推進する
• 開業準備業務に参画し、運営体制の構築、サービス開発、チームオンボーディングおよびオーナー入居準備を通じて、円滑な開業を実現する

 

What you will bring / 応募資格:

• Proven leadership experience within a luxury hotel, resort, residential or hospitality environment.
• Strong relationship-building and stakeholder management skills, with the ability to collaborate across teams and deliver exceptional homeowner experiences.
• Excellent communication and presentation skills, with professional proficiency in both verbal and written communication.
• Strong business and financial acumen, including budgeting, reporting and operational performance management.
• Strategic, analytical and solution-oriented thinking, with the ability to make sound decisions and manage competing priorities.
• Strong coaching and team development capabilities, with a commitment to fostering a culture of excellence.
• High integrity, professionalism and sound judgment.
• Highly organized, detail-oriented and adaptable in a fast-paced environment.
• Proficiency in Japanese is required; working knowledge of English is highly preferred.

• ラグジュアリーホテル、リゾート、レジデンス、またはホスピタリティ業界におけるマネジメント経験
• 優れた対人関係構築力とステークホルダーマネジメント能力を有し、部門横断的な連携を通じて卓越したオーナー体験を提供できる方
• 高いコミュニケーション能力およびプレゼンテーション能力を有し、口頭・文書の両面で効果的に情報を発信できる方
• 予算管理、レポーティング、運営管理に関する知識を含む高いビジネスおよび財務的な知見をお持ちの方
• 戦略的かつ分析的な思考力を有し、複数の優先事項を管理しながら適切な意思決定ができる方
• チームの育成・指導に情熱を持ち、高いパフォーマンスとエクセレンスを追求する組織文化を醸成できる方
• 高い倫理観、誠実さ、プロフェッショナリズムを持ち、適切な判断力を発揮できる方
• 優れた組織力と細部への注意力を備え、変化の多い環境に柔軟に対応できる方
• 日本語での業務遂行能力必須、英語でのコミュニケーション能力をお持ちの方歓迎

 

What we offer / 待遇・福利厚生:

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resort
• 50％F&B outlet discount for other Four Seasons Hotel in Japan.
• Complimentary Dry Cleaning for Employee Uniforms or Business Attire
• Complimentary Employee Meals
• Social insurance
• Define contribution benefit
• Yearly health checks up
• 経験・能力を考慮した競争力のある給与体系
• 各種社会保険完備
• 確定拠出年金制度
• 年次定期健康診断
• 充実した研修・キャリア開発プログラム
• 国内外のFour Seasonsホテル・リゾートにおける宿泊優待制度
• 日本国内のFour Seasonsホテル内レストラン・バー利用時の従業員割引（50％）
• ユニフォームおよびビジネスウェアのクリーニングサービス
• 従業員食堂利用（無料）

 

Schedule & Hours / 勤務条件:

• This is a full-time position.
• 40 working hours per week.
• 10 days off every month except February (9 days)
• 雇用形態：正社員
• 所定労働時間：週40時間
• 公休日数：月10日（2月のみ9日）

 

* Successful candidates must possess legal work authorization for Japan.

* 日本国内で就労可能な有効な就労資格をお持ちの方に限ります。

 

Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.

なお、多数のご応募をいただくため、選考を通過された方のみに面接のご案内を差し上げます。あらかじめご了承ください。