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CUSTOMER SERVICE

• Provide quality customer service by dealing with residents, staff, and guests in a polite and courteous manner.
• Attend to customers promptly and effectively.
• Provide quick, accurate information to residents and guests; finding out the answer to questions and making referrals when necessary.
• Maintain proper desk atmosphere/etiquette (engaging in lengthy, casual conversations with fellow students at the desk or on the telephone while working is not permitted).

DESK OPERATIONS

• Handle money transactions for all sales and equipment rental.
• Manage the cash box accurately, record starting and ending cash, write receipts and submit deposits (the Desk Staff member is responsible for any errors in money transactions during their shift).
• Record and distribute mail accurately (Ross-Hawkes only).
• Accurately record check-outs and check-ins of all rental equipment.
• Maintain accurate inventories of food and sale items.
• Complete all assigned tasks.
• Follow all guidelines in the Desk Staff Manual.

COMMUNICATION

• Use professional and appropriate communication when interacting with residents, staff, and guests.
• Communicate clearly in both written and oral communication.
• Establish positive and open lines of communication with fellow Desk Staff members and supervisors.
• Desk Staff members are expected to maintain strict confidentiality in working with student files and hall information.
• Communicate problems, questions, concerns and suggestions to immediate supervisor. Inform supervisor(s) when supplies/forms are needed at the desk.

QUALIFICATIONS

• Must be a student in good academic standing (if incoming freshman GPA guideline is waived, but they must be in good academic standing their first semester and beyond to continue employment)
• Residence hall students preferred
• Experience with handling money
• Experience with detail oriented tasks
• Customer service experience

Notice to New Employees: Employment will require a criminal background check. A pending criminal charge or conviction will not necessarily disqualify an applicant. In compliance with the Wisconsin Fair Employment Act, the University does not discriminate on the basis of arrest or conviction record.

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UW-Superior, A Superior Place:

The University will not reveal the identities of applicants who request confidentiality in writing, except that the identities of ‘final candidates’ must be revealed upon request. According to the Attorney General, ‘final candidates’ under Wisconsin law means the five candidates who are considered most qualified for the position. See Wis. Stat. Sec. 19.36(7)(a).

Employment will require a criminal background check, and if you have prior work history within the last seven years with Universities of Wisconsin or State of Wisconsin agencies, a personnel file review check for employee misconduct. It will also require your references to answer questions regarding employee misconduct, sexual violence and sexual harassment. The University reserves the right to check references with notice given to the candidates at the appropriate time in the process.

Employment is subject to federal laws that require verification of identity and legal right to work in the United States as required by the Immigration Reform and Control Act.

For UW-Superior campus safety information and crime statistics, review the Annual Security Report or contact the University Police Department Safety at 715-394-8114 for a printed copy.

UW is an Equal Opportunity Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, status as a protected veteran, or any other bases protected by applicable federal or State law and UW System policies. We are committed to building a workforce that represents a variety of backgrounds, perspectives, and skills, and encourage all qualified individuals to apply.