Meet The Team

This role resides in the Recurring Revenue Acceleration organization, one of our fastest growing teams that delivers profitable growth throughout the customer lifecycle with a series of selling motions to drive higher value and an efficient experience from Cisco solutions.

If you are looking for direct involvement in crafting the future direction of Cisco and RRA, we have a place for you!

Your Impact

The Customer Experience Renewal Manager (RM) role is a highly transparent, strategic position where we empower key customers to transform their business and meet their objectives through Cisco solutions.

We own and implement a portfolio of renewal contracts for Cisco products and services across assigned customer accounts, working with customers, partners, and internal teams to develop a deep view of requirements and define strategies that drive timely renewals while minimizing risk and financial attrition.

You will be :

Leading cross-functional renewals of medium complexity, covering multiple technologies for mid-size to large accounts.

Proactively assessing and mitigating risk by collaborating with sales and customer success teams to address competitive, adoption, and technology hurdles.

Employing AI tools and data-driven insights to optimize renewal strategies and improve forecasting accuracy for revenue retention.

Developing comprehensive renewal strategies that include commercial positioning, value articulation, and negotiation oversight for multi-product agreements.

Minimum Qualifications

• BA/BS degree (or equivalent practical experience) or 5+ years of technology sales or enterprise renewal experience.

• Proven experience in managing renewals, sales, or customer success functions for mid-size to large enterprise accounts.

• Proven track record to use data and analytics to drive account strategy, risk mitigation, and revenue forecasting.

• Experience in leading cross-functional teams through complex, commercial negotiations.

Preferred Qualifications

• Experience using AI-driven tools or automation platforms to improve renewal workflows and customer outcomes.

• Advanced knowledge of multiple technology architectures and their associated service lifecycles.

• Ability to analyse data and financial reports to propose, identify and upsell renewals.

• Experience building and maintaining relationships with diverse partners, including procurement and executive leadership.

Why Cisco? 

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. 

We are Cisco, and our power starts with you.