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Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Role Overview

The AFLS Technical Architect (Delivery SME) brings deep expertise in enterprise delivery execution, integration architecture, and technical program health. While the Product SME focuses on what the product can do, the Delivery SME focuses on how the implementation is being executed — identifying delivery process failures, integration issues, data migration risks, and execution gaps that are blocking or threatening go-live. This architect is the technical authority on implementation quality and delivery rigor within the POD.

Key Responsibilities:

Delivery Assessment & Diagnostics

• Assess the current state of delivery execution across all technical workstreams — integration, data migration, configuration, and testing
• Identify delivery process failures (e.g., scope creep, insufficient testing, poor sprint execution) contributing to the account's risk score
• Evaluate partner and SI delivery capability gaps; provide targeted recommendations for delivery process improvement
• Surface delivery execution blockers and provide technical status updates during daily Triage Standup meetings

Hands-On Technical Remediation

• Conduct root cause analysis on delivery execution failures; distinguish between product issues (escalate to Product SME) and delivery process issues
• Execute data migration activities using the AFLS Transformation Framework; validate data migration quality and completeness
• Perform hands-on technical stabilization of integration and data workstreams
• Conduct code reviews with a focus on implementation quality, security, and platform best practices
• Coordinate with the SI partner on delivery process improvements; provide hands-on coaching on sprint execution, release management, and quality gates

Go-Live Validation & Handoff

• Validate go-live readiness across all technical workstreams (integration, data migration, configuration, UAT)
• Resolve critical technical defects blocking go-live; triage and prioritize issue resolution in partnership with the Product SME
• Ensure the delivery team and BAU team are fully briefed and capable of ongoing ownership before POD exit
• Document delivery resolutions, lessons learned, and process recommendations for future engagements

Bench Activities

• Support triage and scoping for incoming high-risk accounts, providing delivery complexity assessments to inform POD sizing
• Contribute to AI-based delivery accelerators, delivery playbooks, integration architecture blueprints, and data migration guidance for the AFLS accelerator library
• Document lessons learned from prior engagements for the AFLS product feedback register (integration patterns, migration issues)
• Assist the Ecosystem Lead in tracking partner-attributed delivery failures — SI execution gaps, compliance violations, and delivery standard deviations
• Participate in quarterly health assessment interviews to diagnose technical execution challenges

Qualifications:

Required

• 10+ years in enterprise delivery execution, integration architecture, or data migration on large-scale Salesforce implementations
• Hands-on experience with integration design (REST/SOAP, middleware) and data migration frameworks
• Strong root-cause analysis skills distinguishing delivery-process failures from product issues
• Salesforce Certified Administrator required

Preferred

• Salesforce Certified Technical Architect (CTA) or Application Architect credential
• Experience coaching SI partners on sprint execution, release management, and quality gates
• Familiarity with AFLS Transformation Framework or equivalent data migration tooling

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

We are a recognised Disability Confident member under the UK Government Disability Confident employer scheme. We are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role. Applicants are welcome to opt-in to the interview scheme as part of the application process. If you would like to apply under the scheme, please click the link to the Accommodations Request Form above and scroll to the UK Disability Confident Scheme section within the form.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.