Pay: $20.00 per hour

Hours: 40 hours per week

Location: Primary office in Gary with some travel to Crown Point and East Chicago as needed. Some statewide travel may be required

Essential Duties and Responsibilities

• Mine for credentials and identify students who may be eligible for certificate, technical certificate, or degree completion and assist with the awarding posting of credentials.

• Proactively run, review, and analyze degree audits for students pursuing certificates, technical certificates, and degrees.

• Apply understanding of unique enrollment, grading, and completion structures for each population (e.g., credit for prior learning, dual credit completion pathways for K-14)

• Identify students eligible for graduation and assist with the awarding and posting of credentials. Identify students nearing completion (e.g., within defined credit/hour thresholds or missing limited requirements) through routine audit reporting and distribute near-completion reports to:

• Academic advisors

• K-14 team members

• Apprenticeship team

• Track and follow up on outreach outcomes in collaboration with advising and student success teams.

• Escalate systematic issues identified during audits (e.g., curriculum misalignments, missing grades, duplicate courses.).

• Maintain accurate student records and data entry within Banner and other institutional systems.

• Coordinate with advising, faculty, and program chairs regarding degree completion requirements and related matters.

• Communicate professionally with students, faculty, and staff regarding graduation and credential-related questions.

• Remain informed of academic policy updates and system changes related to degree audits and credential processing.

• Assist with imaging, filing, records maintenance, commencement-related activities, and semester-end processing.

• Provide general customer service support and direct inquiries to appropriate offices when necessary.

• Provide regular reports on:

• Credentials identified

• Degrees awarded

• Near-completers identified

• Audit volume by population (K-14, apprenticeship, traditional)

• Perform additional duties as assigned in support of Registrar and Records Office operations.

Minimum Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree preferred.

• Computer proficiency with knowledge of Microsoft Excel and similar application programs.

• Ability to work effectively in a fast-paced, team-oriented, and ever-changing environment.

• Strong analytical, organizational, and problem-solving skills.

• Excellent verbal and written communication skills.

• Ability to manage multiple priorities while working independently and collaboratively.

• Strong customer service skills with the ability to exercise judgment, discretion, and attention to detail.

• Ability to maintain confidentiality and comply with FERPA regulations.

• Ability to collaborate effective across functional areas, including advising, academic affairs, K-14 programs, apprenticeship teams, and student success, to support degree completion and student outcomes.

Selected candidate for employment will be subject to pre-employment background checks, including criminal history check, and any offer of employment will be contingent upon that outcome.

Ivy Tech is committed to supporting the well-being, growth, and financial security of our full-time faculty and staff. Our comprehensive benefits package includes:

Health & Wellness

• Multiple medical plan options paired with a Health Savings Account with a generous employer contribution

• Dental plan with no-cost preventive services and coverage for orthodontia

• Vision plan with low-cost exams and allowances for glasses or contact lenses

• Employee Assistance Program offering no-cost confidential counseling sessions, legal consultations, financial planning consultations, and other resources

• Wellness program with opportunities to earn $250 in Wellness Rewards

• Flexible Spending Accounts for healthcare (limited purpose) and dependent care

Retirement & Financial Security

• 10% employer retirement contribution, fully vested after two years

• Basic life insurance equal to annual salary paid by the College, with optional supplemental coverage

• Short-term and long-term disability benefits

Educational Benefits

• Fee remission for employees, spouses, and dependent children

• Tuition assistance for undergraduate, graduate, and doctoral programs

• Paid professional development opportunities

Work‑Life Balance

• Generous paid time off, including vacation, sick leave, holidays, and winter recess

• Flexible work arrangements where available

• Paid childbirth recovery leave (8 weeks)

• Paid parental leave (4 weeks)

Additional Perks

• Eligibility for Public Service Loan Forgiveness

• Additional discounts on gym memberships, transportation, and various retail services

Ivy Tech is proud to offer benefits that support your health, your family, and your future—because when our employees thrive, our students and communities thrive too. For more information on Ivy Tech Benefits, visit https://careers.ivytech.edu/benefits.

Note: Employees who re-hire with the College within 180 days of leaving a full-time position with the College may be eligible for additional benefits depending on their bridged seniority date.

Ivy Tech Community College is an accredited, equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, marital status, religion, sex, gender, sexual orientation, gender identity, disability, age or veteran status. As required by Title IX of the Education Amendments of 1972, Ivy Tech Community College does not discriminate on the basis of sex, including sexual harassment in its educational programs and activities, including employment and admissions. Questions specific to Title IX may be referred to the College’s Title IX Coordinator or to the US Department of Education Office of Civil Rights.