Primary City/State:

Phoenix, Arizona

Department Name:

BMDA Physician Clinic

Work Shift:

Day

Job Category:

Clinical Care

Better than ever for nurses. Banner Health recently earned Great Place To Work® Certification™. This recognition reflects our investment in workplace excellence and the happiness, satisfaction, wellbeing and fulfilment of our team members. Find out how we’re constantly improving to make Banner Health the best place to work and receive care.

 

At Banner MD Anderson, patients experience customized, comprehensive and compassionate cancer care. We travel through the cancer journey with patients, supporting their unique medical and personal needs every step of the way. We believe patient care is most effective when it’s truly collaborative. Our evidence-based, multidisciplinary approach brings together physicians from all cancer specialties to provide highly coordinated and compassionate care.

 

As a RN Early Navigation in Medical Oncology, you will play a vital role in guiding patients through their care journey by providing comprehensive coordination in the pre-appointment phase. You’ll work closely with a multi-disciplinary team to identify eligible candidates for the Multi-Disciplinary Clinic, proactively addressing barriers to care and ensuring a seamless experience prior to initial consultation. Your efforts will directly contribute to optimizing treatment outcomes and enhancing the overall patient experience in a collaborative, patient-centered environment.

 

Schedule: Monday - Friday 8:00 - 4:30 PM

University Medical Center Phoenix is a nationally recognized academic medical center. The world-class hospital is focused on coordinated clinical care, expanded research activities and nurturing future generations of highly trained medical professionals. Our commitment to nursing excellence has enabled us to achieve Magnet™ recognition by the American Nurses Credentialing Center. The Phoenix campus, long known for excellent patient care, has over 730 licensed beds, several unique specialty units and is the new home for medical discoveries, thanks to our collaboration with the University of Arizona College of Medicine - Phoenix. Additionally, the campus responsibilities include fully integrated multi-specialty and sub-specialty clinics.

POSITION SUMMARY

This position provides comprehensive care coordination and/or assistance to patients in the pre-appointment space including, but not limited to, responsibilities in identifying patients that are eligible candidates for the Multi-Disciplinary Clinic. This position collaborates with a multi-disciplinary team to ensure that barriers to care are minimized prior to initial consultation, and to optimize patient treatment outcomes.

CORE FUNCTIONS

1. Assesses and addresses barriers to care through patient assessments in the pre-appointment space through direct conversation with patients and/or review of their medical records. Provides appropriate resources to patients to assist with lessening barriers found to ensure patients can attend their initial consultation. Ensures Appointment Kept Rates are above national average benchmarks.

2. Assesses medical records to determine if patient was appropriately scheduled. Documents thoroughly in the patient’s medical chart findings of early navigation assessments, rescheduled appointment needs and resources provided to the patient.

3. Collaborates with clinic Social Workers, RN Navigators, and/or Patient Access Services functions for patients with complex care needs. Provides support and education to the community physician practices and prospective patients about the referral process. Serves as a resource to patients and other staff members and provides education as needed.

4. Serves as a direct contact to the patient prior to initial consultation to answer questions and concerns. Responds to patient requests for information regarding the initial consultation process and answers general questions about the facility, physician and/or available services and resources.

5. Supports process improvement activities for populations of patients to achieve the optimal clinical, financial, operational, and satisfaction outcomes. Participates in staff development to maintain current standards of practice and ensure the highest quality of care.

6. Identifies patients that are appropriate candidates for the multi-disciplinary clinics (MDC) and contacts identified patient to offer service and educate them on Multi-Disciplinary Clinic (MDC) standard operating procedures.

MINIMUM QUALIFICATIONS

Must possess a current, valid RN license in state of practice, temporary RN license in state of practice, or compact RN licensure for current state of practice. Additional certification or continuing education may be required based on area of practice.

Requires knowledge as typically obtained through a minimum of three years of current experience in specialty area. Requires excellent organizational skills, effective communication and writing skills, good time management skills and knowledge of word processing and database software applications. Also requires a good understanding of process improvement.

PREFERRED QUALIFICATIONS

Bachelor’s degree in nursing is preferred.

Prior navigation experience preferred.

Oncology Navigation Certification preferred.

Additional related education and/or experience preferred.

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