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Estimated Hiring Range:

Bonus Target:

Current CareOregon Employees: Please use the internal Workday site to submit an application for this job.

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Essential Responsibilities

• Utilize a broad range of general nursing knowledge and expertise to triage patient calls, faxes, or requests and develop plan of care using good clinical judgement and established protocols.
• Make outgoing calls to patients after a hospitalization to conduct a comprehensive assessment and develop plan of care based on their discharge needs.
• Evaluate and assist with a patient’s medication needs, including refills and prior authorizations.
• Provide disease specific teaching and counseling to patients and caregivers.
• Communicate lab results to patient and provide relevant education based on their lab values.
• Consult and collaborate with all members of the interdisciplinary team to develop and implement a comprehensive care plan based off assessment and individual patient care needs.
• May use independent clinical judgement and decision making in applying protocols for managing patient care or advocating for clinical visits by team members.
• Facilitate care that is based on the nursing process, evidence-based guidelines and is consistent with Oregon’s Nurse Practice Act.
• Document all patient-related communications in the electronic health record (EHR).
• Collaborate with other members of the organization as appropriate to follow up on patient care needs, quality, and safety issues for the practice.
• Develop and maintain professional boundaries with all patients/family/caregivers.
• Assist primary care team with medication reconciliation and transitions in care support.

Organizational Responsibilities

• Perform work in alignment with the organization’s mission, vision and values.
• Support the organization’s commitment to equity, diversity and inclusion by fostering a culture of open mindedness, cultural awareness, compassion and respect for all individuals.
• Strive to meet annual business goals in support of the organization’s strategic goals.
• Adhere to the organization’s policies, procedures and other relevant compliance needs.
• Perform other duties as needed.

Experience and/or Education

Required

• Associate degree or higher in Nursing
• Current unencumbered RN license in Oregon
• Minimum 2 years’ experience in nursing related to primary care or specialty clinic, geriatrics, home health or hospice

Knowledge, Skills and Abilities Required

Knowledge

• Knowledge of Federal, State and Local regulations, including HIPAA privacy rules and regulations

Skills and Abilities

• Maintain patient/family and staff confidentiality in compliance with HIPAA laws
• Participate in the coordination of the patient’s care in accordance with professional standards of practice
• Practice within the scope of license, certification, or registration, where applicable, and as required by law and regulation.
• Ability to take initiative and utilize innovative techniques and ingenuity
• Excellent customer service skills, including the ability to interact professionally, patiently, and courteously over the phone and in person
• Ability to adhere to organizational standards, policies and procedures
• Ability to work both independently and collaboratively
• Ability to react calmly and effectively in emergency situations 
• Ability to tolerate and manage stress and grief
• Ability to interact with various departments throughout the organization
• Ability to remain flexible and responsive when changes occur in patient activity, workload, and scheduling
• Ability to plan, prioritize and coordinate multiple projects or tasks
• Strong computer skills and a good working knowledge of Electronic Medical Record systems, MS office, Outlook, and the internet

• Ability to work effectively with diverse individuals and groups

• Ability to learn, focus, understand, and evaluate information and determine appropriate actions
• Ability to accept direction and feedback, as well as tolerate and manage stress
• Ability to see, read, hear, speak clearly, and perform repetitive finger and wrist movement for at least 6 hours/day

Working Conditions

Work Environment(s):        ☒ Indoor/Office    ☐ Community      ☐ Facilities/Security     ☐ Outdoor Exposure

Member/Patient Facing:    ☐ No                          ☒ Telephonic        ☐ In Person

Hazards:  May include, but not limited to, physical and ergonomic hazards.

Equipment:  General office equipment

Travel:  May include occasional required or optional travel outside of the workplace; the employee’s personal vehicle, local transit or other means of transportation may be used.

Work Location: Work from home.

Schedule: Position may occasionally work longer than 8 hours/day.

We offer a strong Total Rewards Program. This includes competitive pay, bonus opportunity, and a comprehensive benefits package.  Eligibility for bonuses and benefits is dependent on factors such as the position type and the number of scheduled weekly hours. Benefits-eligible employees qualify for benefits beginning on the first of the month on or after their start date. Housecall Providers offers medical, dental, vision, life, AD&D, and disability insurance, as well as health savings account, flexible spending account(s), lifestyle spending account, employee assistance program, wellness program, discounts, and multiple supplemental benefits (e.g., voluntary life, critical illness, accident, hospital indemnity, identity theft protection, pre-tax parking, pet insurance, 529 College Savings, etc.). We also offer a strong retirement plan with employer contributions. Benefits-eligible employees accrue PTO and Paid State Sick Time based on hours worked/scheduled hours and the primary work state. Employees may also receive paid holidays, volunteer time, jury duty, bereavement leave, and more, depending on eligibility. Non-benefits eligible employees can enjoy 401(k) contributions, Paid State Sick Time, wellness and employee assistance program benefits, and other perks. Please contact your recruiter for more information.

We are an equal opportunity employer

Housecall Providers is an equal opportunity employer.  The organization selects the best individual for the job based upon job related qualifications, regardless of race, color, religion, sexual orientation, national origin, gender, gender identity, gender expression, genetic information, age, veteran status, ancestry, marital status or disability. The organization will make a reasonable accommodation to known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation will impose an undue hardship on the operation of our organization.