Credit Acceptance is proud to be an award-winning company recognized both locally and nationally across multiple workplace categories. Our world-class culture is shaped by dedicated team members who are driven to succeed as professionals individually and together as a team. Backed by a strong product, exceptional people, and a stable financial foundation, we’ve grown into a leading provider of used and new car financing across the country.

Our Support teams work with multiple departments in a dynamic environment that promotes flexibility and autonomy, while offering the opportunity to collaborate with a diverse group of professionals. We work to comply with our company standards, exceed customer expectations, and drive our Great Place to Work culture. We deliver high-quality services aligned to business needs, driving innovative improvements that support our company strategy and modern operating principles.

Outcomes and Activities:

• This position will work from home; occasional planned travel to our Southfield, Michigan office may be required.  However, this position is permitted to work at our Southfield, Michigan office if requested by the team member.
• This position is available in three regional assignments: Northeast, Southwest, and West. Each hire will serve as a dedicated partner to the sales teams within their assigned region. To ensure alignment with business needs, employees must work core hours of 9:00 a.m. to 5:00 p.m. in the local time zone of the region they support, regardless of where they reside.

Key Responsibilities

Regional Sales Analytics

• Analyze regional, market, territory, district, and dealer performance to identify trends, risks, gaps, and growth opportunities.
• Translate Sales, field leadership, and executive questions into clear analysis and actionable recommendations.
• Evaluate performance across contract production, dealer activity, market opportunity, productivity, and profitability.
• Conduct recurring and ad hoc analyses to support regional priorities, sales plays, and performance improvement efforts.

Reporting and KPI Management

• Develop and maintain Power BI dashboards, scorecards, recurring Sales performance reports, and executive-ready views of regional, market, territory, and dealer performance.
• Monitor KPIs and provide regional leaders with timely, accurate, and actionable insights.
• Support business reviews, performance discussions, forecasting, and planning activities.
• Identify opportunities to simplify reporting, improve usability, and increase adoption.
• Support dashboard validation by reconciling report outputs to source data, existing reporting, and agreed-upon KPI definitions.

Data Quality and Process Improvement

• Validate reporting outputs and help maintain consistent KPI definitions and data standards.
• Identify data, reporting, and process issues and partner with the appropriate teams to resolve them.
• Document business logic, calculations, assumptions, data sources, and reporting requirements to support consistent KPI usage across Sales reporting.
• Support improvements to reporting tools and recurring analytical processes.

Business Partnership

• Serve as an analytics partner to regional Sales leaders and other business stakeholders.
• Present findings clearly to technical and non-technical audiences.
• Partner with Sales, Finance, Sales Enablement, Business Intelligence, Engineering, Product, GTM, and other teams to support reporting and analysis needs.
• Provide proactive insights and recommendations that support Sales performance and decision-making.

Requirements

• Bachelor’s degree (Business Analytics, Statistics, Mathematics, Computer Science, Economics etc. - preferred)
• 2 years of experience in Sales Analytics, Business Intelligence, Finance, Sales Operations, or a related analytical field.
• 2 years of experience in an academic or professional setting using one or more of the following analytical tools: SAS, SQL, R, or Python
• Experience developing or supporting dashboards, KPI reporting, scorecards, or recurring business performance reporting.
• Strong analytical, problem-solving, communication, and data-storytelling skills.
• Proficiency with Excel and experience using Power BI or similar business intelligence, reporting, CRM, SQL, or analytical tools.
• Ability to manage multiple priorities, work independently, and translate data into actionable insights.
• Ability to travel up to 25% based on business needs.

Preferred Qualifications

• Experience supporting a regional, distributed, or field-based Sales organization.
• Experience with profitability, market, territory, dealer, productivity, or Sales performance analysis.
• Familiarity with automotive finance, dealer services, indirect lending, or financial services.
• Experience with Power BI data modeling, DAX, Power Query, data visualization, or business intelligence platforms.

Targeted Compensation: $81,309 - $94,861 + Annual Bonus

#Zip

#LI-Remote

This position is not currently open to individuals who require sponsorship now or in the future to work legally for Credit Acceptance, such as H-1b / H-4 or F-1 OPT visa holders.

Benefits

• Excellent benefits package that includes 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical/ dental/vision and many nonstandard benefits that make us a Great Place to Work 

Our Company Values:

To be successful in this role, Team Members need to be:

• Positive by maintaining resiliency and focusing on solutions
• Respectful by collaborating and actively listening
• Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions
• Direct by effectively communicating and conveying courage
• Earnest by taking accountability, applying feedback and effectively planning and priority setting

Expectations:

• Remain compliant with our policies processes and legal guidelines
• All other duties as assigned
• Attendance as required by department 

Advice!

We understand that your career search may look different than others. Our hiring team wants to make sure that this would be a fit not just for us, but for you long term.  If you are actively looking or starting to explore new opportunities, send us your application!

P.S.

We have great details around our stats, success, history and more.  We’re proud of our culture and are happy to share why – let’s talk!

Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent.

Credit Acceptance is dedicated to providing a safe and inclusive working environment for all. As part of our Culture of Compliance, we are proud to be an Equal Opportunity Employer and value our culturally diverse workforce. All qualified applicants will receive consideration for employment regardless of the person’s age, race, color, religion, sex, gender, sexual orientation, gender identity, national origin, veteran or disability status, criminal history, or any other legally protected characteristic.

California Residents: Please click here for the California Consumer Privacy Act (CCPA) notice regarding the personal information Credit Acceptance may collect from you.

Play the video below to learn more about our Company culture.