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Overall Role

The Greater China (GC) Operations Lead is responsible for managing delivery of the defined scope of work delivered on the Procter and Gamble account at 8 sites (Beijing (two sites), Shanghai, Chengdu, Guangzhou (two sites), Hong Kong, and Taiwan) in the Greater China Area. In this capacity there are 6 major activities for which they are accountable:

• People Management – develop and sustain a high quality well motivated team
• Client Management – ensure that area client’s expectations are met
• Contracts Management – ensure that all contracts are professionally delivered
• Finance Management – ensure that the site’s financial operations are meeting targets and control requirements
• Health and Safety Management – ensuring the provision of a safe working environment
• Site Operations Management – implementing industry best practice operations

Duties & responsibilities (not exhaustive)

People Management

• Provide leadership to FM teams in the designated area
• Mentor & enable training & development of team members
• Ensure Succession Planning for all critical roles is ready for implementation
• Nurture an environment conducive to good teamwork and co-operation among colleagues
• Promote Initiative/Idea sharing across the sites in the Area and create opportunities for wider collaboration in the account and company

Client Engagement

• Establish/Strengthen credible relationships with DWFS Leaders.
• Interact on a regular basis with P&G DWFS Leaders to sustain healthy relationships.

Contracts Management

• Ensure that all Regional bundled contracts are implemented with excellence at sites and performance managed working closely with Regional Sourcing team
• Work with Regional and Global Purchasing to implement Regional/Global sourcing strategies

Site Operations Management

• Deliver services as defined in the relevant Schedules of the Master Agreement ensuring the implementation and compliance with Best Practice procedures
• Ensure critical & key performance measurements & achieve targets
• Ensure that Account Management is informed immediately of any Critical Performance incidents on site/s and support Regional Operations Manager in performing the follow-up actions and communications.
• Accountable for the regional success of the EPIC program, including delivery, performance, and outcomes for GC
• Ensure Completion of all required audits and CSA’S and achieve targets in the Area.
• Adhere to client and JLL’s code of business ethics.

Health and Safety Management

• Ensure that all sites meet all legal and Client required H&S regulations
• Ensure that all Jones Lang LaSalle staff are working in compliance with H&S regulations

Finance Management

• Ensure that all sites meet all financial targets and control requirements
• Provide standard monthly/quarterly/annual reporting and management reports as required

Any other tasks not stated here that are consistent and in line with the role of area manager.

Candidate Specification

The person who assume this role requires below:

• Leadership
• Personal effectiveness
• Decision making
• Relationship building
• Communication
• Represent Jones Lang LaSalle in the Greater China area by behaving consistently with cultural and company requirements
• Provide services to Procter & Gamble in keeping with P&G’s cultural and company requirements
• Work unsupervised & manage the work of others
• Assist & mentor colleagues
• Define the team’s delivery objectives with reference to the Master Agreement & requirements of the client and site
• Provide regular feedback on the overall performance of the delivery team both to Jones Lang LaSalle Account Management & the client representatives
• Works towards individual as well as team targets, monitor and manages individual performance
• Demonstrate a pro-active approach to issues
• Be able to make difficult decisions and resolve problems
• Recognise escalation issues & action accordingly
• Actively search-out opportunities to achieve better or best results and increase the service delivery provided by Jones Lang LaSalle
• Promote open, constructive and collaborative relations with superiors, subordinates, peers and clients
• Gain respect of superiors, subordinates, peers and clients
• Listens effectively and communicate through actions and example
• Encourage clear, strong written and oral communication skills within the team
• Ensure regular communication and suitable escalation of both issues and successes

Location:

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If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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