À propos de ce poste Regional Loss Prevention Auditor - Gulf States Division chez O'Reilly Auto Parts
This position will be responsible for evaluating and minimizing the threat of loss to company assets from both internal and external sources. This includes performing audits on all prescribed areas of store operations in order to identify possible procedural and security problems. The auditor is also responsible for conducting interviews with team members in the event an internal problem is suspected.
ESSENTIAL JOB FUNCTIONS
Perform an annual "field audit" on each store in the region including auditing all areas of store operations and scoring the store's performance on a Store Audit Checklist. Results of these audits are to be reviewed with the store manager and a completed report is to be sent to the appropriate district manager, regional manager and the VP of Loss Prevention. In addition, a reply form will be sent to the district manager asking for a detailed plan of action for improvement.
Audit cash refunds for all stores in the region. Efforts will include sending out "Customer Service Cards" on ten percent of all cash refunds reviewed and contacting by phone any customer listed on a "suspect" cash refund to determine if they received the cash amount listed on the refund.
Audit each store's monthly quantity on hand changes to determine if the correct categories are being used. Any errors will be corrected and any persistent procedural problems will be communicated to the store manager and district manager.
Review each store's Returns Department Overages/Shortages Reports and AMOs to determine which discrepancies should be counted as shrinkage and which should not. Communicate any problems that the store may be having with returns to the appropriate district manager.
Attend one of each district manager's annual physical inventories to ensure proper procedures are being followed and an accurate count is being obtained. Communicate any problems to the appropriate regional manager and the VP of Loss Prevention.
Monitor monthly Excel spreadsheets to identify fraudulent activity from cash refunds, petty cash transactions, gift certificate transactions, price overrides, TM bad checks, credit and charge backs and outside purchases.
Conduct a thorough investigation anytime fraudulent or illegal activity is suspected anywhere in the region, including distribution centers.
Monitor monthly Cash Over/Short Reports. Identify and address any theft or procedural problems.
Monitor the Cash Refund Percentages report to identify those stores with a high percentage of cash refunds to sales. Conduct thorough cash refund reviews on all stores with high refund percentages refunds to sales. Conduct thorough cash refund reviews on all stores with high refund percentages.
Work with team members in your assigned stores to increase awareness of shrinkage issues.
Attend regular district-level managers meetings to discuss various shrinkage topics and conduct training on store procedures.
Hold training classes on an as needed basis to ensure store managers know what is expected of them on the annual store audit.
Where applicable, conduct semi-annual audits at the local distribution center. These audits to include all areas of DC operations including loss prevention and security. Results of the audit will be covered with DC management and audit report will be prepared and distributed to the appropriate parties.
To evaluate the threat of loss to company assets from both internal and external sources and make specific recommendations for improvement.
Conduct non-fraud investigations as required. These investigations may include, but not limited to, workers' compensation, sexual harassment, workplace violence or drug usage.
All other duties as assigned.
SKILLS/EDUCATION/KNOWLEDGE/EXPERIENCE/ABILITIES
Required:
High School diploma or equivalent.
2 years’ experience in O'Reilly retail store operations at the manager or assistant manager level.
Willingness to learn basic audit, investigative and interview techniques.
Excellent verbal and written communication skills.
Excellent inter-personal skills.
Computer literacy including ability to efficiently use Microsoft Word and manipulate data in Excel software program.
2 years’ experience in retail store operations at the manager or assistant manager level.
Willingness and ability to travel extensively.
Strong work ethic.
O’Reilly Auto Parts has a proven track record of growth and stability. O’Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.
Total Compensation Package:
Competitive Wages & Paid Time Off
Stock Purchase Plan & 401k with Employer Contributions Starting Day One
Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
Team Member Health/Wellbeing Programs
Tuition Educational Assistance Programs
Opportunities for Career Growth
