Responsibilities:

• Lead daily and monthly reconciliation controls. Ensure assigned bank, core-system, suspense, and general-ledger accounts are reconciled at transaction level and reviewed within agreed closing timelines.

• Investigate exceptions and abnormal transactions. Challenge reconciling items to source evidence, identify unusual payees, repeated bank accounts, manual overrides, returned payments, unsupported explanations, and other control or fraud indicators, and escalate promptly.

• Manage suspense aging and resolution. Maintain clear root-cause classification, ownership, action plans, evidence, and 30-, 60-, and 90-day escalation for outstanding items.

• Lead and challenge MBPS delivery. Set requirements, review completeness and quality, provide technical direction, communicate deficiencies, and follow up corrective actions for outsourced reconciliation activities.

• Provide management information and remediation oversight. Prepare the monthly control dashboard and review the work of temporary remediation analysts before disposition proposals are submitted for internal approval.

Knowledge / Skills / Competencies / Education:

• Bachelor’s degree in Accounting, Finance, Audit, or a related field.

• Minimum 8 years of relevant reconciliation, insurance accounting, financial control, or audit experience; life insurance experience is strongly preferred.

• Strong understanding of bank and general-ledger reconciliation, suspense accounting, aging, source evidence, maker-checker controls, and Sharia fund accounting.

• Demonstrated ability to lead or challenge outsourced or shared-service teams such as MBPS and to drive resolution with Operations and other business units.

• Strong analytical and data skills, including advanced Excel and experience with high-volume transaction data and matching logic.

• Ability to identify abnormal patterns and potential fraud indicators, investigate root causes, and communicate objective conclusions.

• Clear communication in Indonesian and English, sound professional judgment, independence, integrity, and disciplined follow-through.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.