Job Description

MotorWorld Lexus is seeking a polished, personable, and proactive Full-Time Receptionist to serve as the welcoming face and voice of our dealership. In this role, you set the tone for the luxury ownership experience our guests expect, balancing refined hospitality with efficient administrative support.

From managing inbound calls and scheduling service appointments to coordinating our service loaner fleet and handling documentation, you will be an integral hub of our daily operations.

If you thrive in a fast-paced environment, take pride in exceptional customer care, and excel at multitasking, we want to hear from you.

Experience Everything MileOne Has to Offer:

• Competitive compensation
• Working Hours – 8.30 am – 5.00 pm Monday-Friday with the occasional Saturday.
• Great opportunities for career advancement
• Positive, success-driven, and supportive work environment

Essential Duties:

• Guest Hospitality: Greet showroom and service guests warmly, determine the nature of their visit, and connect them promptly with the appropriate team member or department.
• Call Management: Professionally answer and manage a multi-line telephone system, take detailed messages, provide general dealership information, and route calls with speed and accuracy.
• Appointment Scheduling: Accurately schedule service appointments, coordinating guest needs with service advisor availability and shop capacity.
• Loaner Vehicle Coordination: Assist service guests with loaner vehicles, including checking vehicles in and out, verifying driver’s credentials and insurance coverage, and conducting walk-around inspections.
• Documentation & Records: Complete, file, and audit all related loaner agreements, service documentation, and general administrative paperwork with close attention to detail.
• Administrative Support: Assist management and department personnel with correspondence, reports, filing, and other clerical projects as needed.

Qualifications:

• Ideally, one year of related customer service, hospitality, front-desk, or administrative experience (dealership or luxury retail experience is a strong plus).
• Outstanding verbal and written communication skills with a natural commitment to guest satisfaction.
• Proven ability to multitask, prioritize responsibilities, and maintain composure during peak business hours.
• Strong computer proficiency, including familiarity with Microsoft Office, internet-based applications, and dealership scheduling/DMS platforms.
• High attention to detail with basic mathematics, record-keeping, and document processing skills.
• High school diploma or equivalent.

Our MileOne Employee Advantage:

MileOne believes that taking care of our employees is the most important step in creating a positive workplace and a successful company. MileOne offers a number of exclusive benefits and programs that are designed to help our employees and their families succeed both at home and in the workplace. MileOne Employee Advantage includes health and financial benefits, and training and mentoring. We also offer an Employee Purchase Program, the MileOne Support Fund: by Employees, for Employees, the NextMile Scholarship Program, an Employee Assistance Program and more.

MileOne Autogroup is an equal opportunity employer and we maintain a drug free work environment.

By applying for this job, you agree to receive email communication, as well as telephone and/or SMS text communications using an autodialer or otherwise, at the number you have provided. Message and data rates may apply; text STOP to opt out after receiving text communications.

Certain positions require the use of mobile-basedauthentication to access MileOne systems, applications, or information. Employees in these positions must be able to meet MileOne’s applicable technology and information security requirements, which include access to a compatible mobile device and the use of MileOne-approved authentication or security applications.

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