The Company

Imerys is the world’s leading supplier of mineral-based specialty solutions for the industry with €3.4 billion in revenue and 12,300 employees in 40 countries in 2025. The Group offers high value-added and functional solutions to a wide range of industries and fast-growing markets such as solutions for the energy transition and sustainable construction, as well as natural solutions for consumer goods. Imerys draws on its understanding of applications, technological knowledge, and expertise in material science to deliver solutions which contribute essential properties to customers’ products and their performance. As part of its commitment to responsible development, Imerys promotes environmentally friendly products and processes in addition to supporting its customers in their decarbonization efforts.

Imerys is listed on Euronext Paris (France) with the ticker symbol NK.PA.

MISSION:

As a technical support manager, for your perimeter, your role is to:

• Develop new refractory solutions: New formulation driven by market trends, economic constraints, raw material availability…

• Support technically all commercial activities pre and post sales, in particular sell existing products and solutions from a technical standpoint, support to innovation activities, technical support to customers, complaints investigation, product benchmarking, product value and technical lobbying towards market stakeholders (standardization, academics and owners).

• Support technically the operations to guarantee the performances of the final products in any operation change. Install new products  from  lab scale to production scale.

• Act as an ambassador on the technical side, representing the company externally as an expert, namely participating in university networks.

KEY TASKS AND RESPONSIBILITIES:

Hygiene Safety Environment missions: Ensure compliance with safety rules, educate teams on preventive measures to achieve our safety objectives

Technical Support

• Participate in client discussions for technical sales on identified opportunities by the sales and technical sales managers

• Work closely with the sales and technical sales manager to support the development process of the customer along the opportunity process until final application 

• Upon request by marketing, perform benchmarking analysis of Imerys and competitors products, alternative technologies and new commercial products from customers to support structuring of product offering and positioning as well as product value and pricing activities.

Customer innovation

• Identify unmet technical needs of customers and therefore potential new products/ solutions

• Translate performance requirements into product specification requirements

• Act as link between customers and S&T/Operations on new product development

• Lead trial management at the customer site and supervise trials at Imerys plant on new products

Management of significant customer quality issues

• Support operations to respond to customers on significant quality issues (outside packaging, logistics or pure specifications problems)  and analyse causes and possible solutions

• Liaise with operations/ quality managers on solution identification and implementation

Acting as expert internally and externally

• Development of new compositions, silicate, oxide, non-oxide materials

• Development of production processes for new materials

• Raw material replacement in existing compositions

• Raw material selection, analysis, monitoring

• Process monitoring optimization stabilization in cooperation with Operations and Quality departments

  • trouble shoot, root cause analysis, corrective actions in production lines

• Product monitoring optimization stabilisation in cooperation with Design Office and Customer service

  • material and design selection for customer requests

• Complaint technical evaluation and assessment

JOB SPECIFICATIONS:

• Bachelor’s Degree in material / inorganic chemistry / ceramic or Business related field or equivalent experience

• Minimum 5 years experience

• Strong competencies and experience in material science:

  • Natural, synthetic, oxyde, non-oxydes raw material and materials

  • Mineral and material characterisation

  • Ceramic/refractory products shaping processes

  • High temperature reactions, material behaviour, corrosion mechanisms

• Knowledge in formulating and producing refractories background is required

• Customer oriented, enable to build up strong relationship internally & externally

• Able to work with a variety of stakeholders across a business

• Good Communication skills with technical committees

• Strong organisational skills, a self-starter

• Flexibility, resilience, pro-activity, autonomous and motivation

• Interest in working in dynamic groups - team player

• Taste for challenges - entrepreneurial mentality

• Ability to use common IT tools (Excel, Word, Gsuite, Web tools) 

• Mandatory use of Hungarian and English (technical)

and

Only technical issues will be monitored through the below inbox:

recruiting.support@ imerys.com

PLEASE DO NOT SUBMIT RESUMES OR APPLICATIONS TO THIS EMAIL, AS THEY WILL NOT BE REVIEWED. 

To ensure fairness and legal compliance in our recruitment processes, only applications received through the online application process will be considered. 

IMERYS is an Affirmative Action and Equal Opportunity Employer and it is our policy to not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, genetic information, disability, veteran status, or any other status protected by federal, state or local laws.