Job Location: Dhaka Only

Job Summary:
The Quality Processes Specialist II ensures Right First-Time delivery within the supply chain for sourcing of best-in-class product. Coaches, trains, and drives the vendor base to ensure consumer satisfaction.

Responsibilities:
20-25% Participates in managing non-conformance issues, customer complaint resolution, and the close-the-loop process.

15-20% Manages CSC Strategic Product Audit Program.

10-15% Ensures the following of product performance standards, through Upstream Product Risk assessment process.

10-15% Validates bulk reproducibility of the style, and addresses potential failures caused due to design/engineering, raw materials, and manufacturing process.

5-10% Supports the QFI and VQE Empowerment programs at a factory level.

5% Ensures brand/region expectations are met.

5% Delivers Quality Readiness at a style level through an efficient VQE program.

5% Collaborates with internal stakeholders and design quality processes within Regional LO to enable best-in-class manufacturing.

5% Performs other duties as assigned.

Additional Requirements:
• Bachelor’s degree, applicable certification or equivalent experience.
• Typically requires 5-8 years of professional experience, and general proficiency with tools, systems, and procedures required to accomplish the job.
• Travel: Substantial - 50%
• Work Schedule: Standard Hours
 
Career Band: Professional
Jobs on this career band have a knowledge management focus and are primarily responsible for results achieved through their own work. Requires the application of theoretical knowledge, typically gained through formal education or equivalent work experience that provides knowledge of and exposure to fundamental theories, principles and concepts of a defined profession. Jobs at higher career levels may guide small teams in their area of subject matter expertise. Jobs at the at the most senior levels of this career band set disciplinary strategy within their areas of expertise.

Criteria & Management Requirements:
• Problem Solving: Solves a variety of problems that may be somewhat difficult and varied in nature. Consults with staff members on more complex issues.
• Decisions: Exercises judgment within defined parameters to make decisions on tasks with limited scope or complexity. Receives moderate level of guidance and direction on complex tasks.
• Knowledge: Working knowledge of the principles, practices and concepts within own job discipline; has broadened capability through practical experience in applying theories.
• Business Acumen: Understands key business drivers; demonstrates knowledge of the organization and processes; uses this understanding to accomplish their own work.
• Communication & Influence: Explains and simplifies complex information to others; leads the coordination of information to ensure ongoing process or program execution.
• Impact: Impact is typically limited to the department.
• Leadership: No supervisory responsibilities.

Other Work Environment Requirements: 

Typical Office: Operates in a typical office environment, routinely uses computer and other standard office equipment.

Other Physical Requirements: 
Typical Office: Generally sedentary for prolonged periods, may occasionally require ability to move about or adjust/move items weighing up to 10 lbs. in all directions; Constantly requires ability to communicate with others to exchange information.

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This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company.