The Opportunity:

To continually strengthen its business and support its growth in North America, LG Electronics is seeking a Quality Engineer II to join our Component Solutions team. This position will support product quality and reliability by conducting product testing, failure analysis, and quality investigations while working directly with customers and internal teams to resolve quality concerns.

The Quality Engineer will serve as an important technical point of contact for assigned customer accounts, helping identify root causes, coordinate corrective actions, and drive continuous improvement. This role will work cross-functionally with Quality Assurance, Sales Engineering, customers, and LG’s global manufacturing and quality teams.

Here is why you should come join our team:

You’ll join a collaborative, global organization where you’ll have the opportunity to directly influence product quality and the customer experience. In this role, you’ll gain hands-on exposure to product testing, failure analysis, customer quality issues, and continuous improvement while partnering with teams across North America and LG operations in Korea, Thailand, and Mexico.

This is an individual contributor position that offers meaningful ownership of customer quality issues, giving you the opportunity to lead investigations, recommend solutions, and see quality improvements through from identification to resolution.

What You’ll Do:

• Perform product and compressor testing to evaluate product performance, quality, and reliability.
• Conduct teardown and failure analysis of returned products and components to identify root causes of quality issues.
• Investigate customer complaints, field returns, warranty claims, and post-production quality concerns, and coordinate appropriate corrective actions.
• Analyze statistical and quality data to identify trends, recurring issues, and opportunities for product or process improvement.
• Prepare quality reports, including field return analysis, warranty claim reporting, testing results, findings, and corrective actions.
• Serve as the primary quality contact for assigned customer accounts, responding to quality concerns and providing technical recommendations and solutions.
• Collaborate with internal Quality Assurance, Sales Engineering, and global engineering and manufacturing teams to investigate and resolve product and customer quality issues.
• Recommend and implement improvements to testing procedures, analytical methods, product quality, and manufacturing or assembly processes.
• Identify opportunities to improve quality and manufacturing efficiency while reducing quality-related costs.
• Participate in quality meetings with customers, internal teams, manufacturing locations, and headquarters to communicate findings and coordinate improvement activities.
• Maintain accurate quality records, test results, reports, and supporting documentation.
• Prioritize urgent customer quality matters and initiate appropriate actions while coordinating with management and global quality teams as needed.

Job Requirements:

• Bachelor’s degree in Engineering or a related technical field.
• Ability to understand and apply quality assurance principles, testing methodologies, and analytical processes.
• Proficiency with Microsoft Excel, including the ability to organize, analyze, and report on quality-related data.
• Strong problem-solving and root cause analysis skills.
• Ability to analyze technical information and quality data to identify issues and recommend solutions.
• Strong written and verbal communication skills with the ability to communicate technical information to internal teams and customers.
• Ability to work effectively across multiple functions and with global teams.
• Ability to manage multiple priorities and respond quickly to urgent customer quality concerns.
• Korean and English bilingual communication skills preferred
• Experience in quality engineering, manufacturing quality, supplier quality, product testing, reliability, or a related engineering environment is preferred.
• Experience performing product teardown, failure analysis, or root cause investigation is preferred.
• Experience working directly with customers on product quality or technical issues is preferred.
• Knowledge of statistical quality analysis and continuous improvement methodologies is preferred.
• Experience with compressors, HVAC, components, mechanical products, or other engineered products is a plus.
• Frequent travel required up to 30% of the time 

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