À propos de ce poste Quality Claims Coordinator chez MillerKnoll
Why join us?
Maharam is the leading creator of textiles for interiors. Recognized for its rigorous and holistic commitment, Maharam embraces a range of disciplines, from product, graphic, and digital design to art and architecture. Known for its aesthetic and industrial innovation, Maharam’s work is guided by five main principles: utility, technology, tradition, luxury, and environmental impact.
Our purpose is design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of Maharam means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows Maharam to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.
A support role on our Quality Assurance team across our three textiles brands. Responsible for investigating and processing quality related claims, entering replacement orders, issuing credits, entering Charge Backs, maintaining the QA library, perform lab responsibilities, and additional job-related duties.
ESSENTIAL FUNCTIONS:
Collect all necessary data and documentation to effectively analyze quality related claims across all our textile brands
Work diligently with internal staff, sales and our resources to resolve issues in products that do not meet our standards
Enter replacement orders and follow-up to ensure inspection
Process Charge Backs and batch to Accounting
Process returns authorizations including documents, call tags, and pick -up requests
Issue credit memos to our clients
Assist in the inspection process for new receipts against our established standards- lot Control
Maintain the QA library for approved standards and memos for all products
Manage cuttings and spreadsheets for our Underwriters Laboratory recognition program
Review commercial matches utilizing a light box
Enter and monitor all JIRA requests that warrant QA assistance
Additional duties as assigned.
MAGNITUDE AND RELATIONSHIP REPORTING:
This position will report to the QA Supervisor.
CONTACTS INSIDE AND OUTSIDE THE ORGANIZATION:
This position typically has contact with all employees at all levels of the organization internally. It also has direct contact with resource personnel, clients, and contractors.
KNOWLEDGE AND SKILLS
Basic knowledge of textiles with the ability to recognize color and differentiate shades, inherent nuances a plus.
Cut, weigh and record fabric swatches
Ability to prioritize tasks and work independently with minimal supervision
Handle claims resolutions efficiently with strong follow-up skills
Organized with attention to detail and ability to multitask in a fast-paced environment
Strong communication skills both verbal and written
Working knowledge of MS Office specifically Outlook, Word, and Excel.
Ability to understand internal QA Procedures
EDUCATION AND EXPERIENCE:
An associate’s degree in textiles is preferred
High school diploma required
Textile manufacturing experience preferred
Who We Hire?
Simply put, we hire qualified applicants representing a wide range of backgrounds and abilities. Maharam is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We’re committed to equal opportunity employment, including veterans and people with disabilities.
This organization participates in E-Verify Employment Eligibility Verification. In general, MillerKnoll positions are closed within 45 days and are open for applications for a minimum of 5 days. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings.
MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at [email protected].
