Change-makers work here!

At Buncombe County 911, we are transforming our culture from the ground up, and we need an independent night-shift Training & Support Specialist who can execute our training mission on the floor.

Working Monday to Friday from 5:00 PM to 2:00 AM, you will be the Training Commander's vital link to our night shift, serving as the steady hand guiding our newest recruits through the intense, fast-paced world of public safety communications. This isn't just an administrative job—it’s a hands-on, highly trusted mentorship role where you ensure our team is ready to answer the call and make a difference.

If you enjoy night shift and have the strong leadership skills to drive a positive cultural transition, we want you on our team!

Protect. Connect. Serve.

Your journey continues here. Answer the call!

Purpose of the Position:

The purpose of this position is to assist the Training Manager with various training programs within the Buncombe County Public Safety Communications (PSC) Department.  This position also provides support and backup to PSC staff.

Minimum Education, Training, and/or Experience: High school diploma or GED, and a minimum of two (2) years of public safety telecommunicator experience; or an equivalent combination of education and experience. Dispatch experience in law, fire, and EMS preferred.

Additional Training and Experience:

Must possess and maintain the following certifications:

• Public Safety Telecommunicator Certificate
• National Incident Management System (NIMS) 100, 200, 700
• Emergency Medical Dispatcher Certification
• Emergency Police Dispatcher Certification
• Communications Training Officer Certification

License and/or Certification Required by Statute or Regulation: Must possess and maintain a valid Terminal Operator certification provided by SBI/CJIS.

Essential Functions of the Position:

• Assists with management of the day-to-day instruction of trainees.
• Assists with reading, reviewing, and tracking daily documentation of trainee’s progress; ensures benchmarks are properly utilized to indicate progress and identify areas in which trainee may require additional attention.
• Makes recommendations regarding the status of trainees upon program completion.
• Coordinates with management to ensure quality of training delivered.
• Assists in working with 911 personnel to review and update training curriculum and 911 Training Manual.
• Assists in researching, developing, and implementing the training program; ensures compliance with policies and procedures.
• Manages and conducts in-service training for non-probationary Communications Officers.
• Assists with scheduling, managing, and conducting training for all employees.
• Provide floor coverage as a telecommunicator during high-volume or low-staff events.
• Assists in the instruction of Association of Public Safety Officials (APCO) courses, including PST1, EMD, CTO, Supervision, FSC, and LEC.
• Assists with public engagement and recruitment activities, i.e. workshops, and job fairs.
• Performs other related duties as assigned.

Knowledge, Skills, and Abilities:

• Knowledge of applicable emergency telecommunications systems, radio communication technologies, computer-aided dispatch systems, and other equipment related to public safety communications.
• Must have the ability to teach/instruct effectively.
• Knowledge of research methods, procedures, and computer skills.
• Must have the ability to learn and operate many software applications.
• Skill in operating common office equipment.
• The ability to communicate effectively verbally and in writing.
• Capability of gaining knowledge of the Criminal Justice Information System (CJIS).
• Capability of gaining knowledge of the laws and regulations dictating our policy and procedures and the functions of local government offices.
• Ability to maintain files, records, and reports.

Buncombe County Government realizes the importance of a diverse professional workforce and the need to foster a responsive and innovative organizational culture, one that fully engages all of our employees, honoring and building on each employee's unique experiences, opinions, and perspective.

It is the policy of Buncombe County to provide equal employment opportunities (EEO) to all persons regardless of race, natural hair or hairstyles, ethnicity, creed, color, sex, sexual orientation, gender identity or expression, national origin or ancestry, marital or familial status, pregnancy, veteran status, religious belief or non-belief, age, or disability or any other legally protected class under federal or NC State law. EEO practices and employment decisions regarding recruitment, hiring, assignment, promotion and compensation shall not be based on any of these protected classes. In addition, the County expressly prohibits any form of workplace harassment or discrimination.