Protech Automotive Solutions and its affiliated brands is looking for highly talented, dedicated and quality-focused teammates to provide top tier service to our customers.
 

Essential Duties and Responsibilities

Training Delivery & Certification 

• Deliver installation training and certification curriculum in the field across all certification levels, using the standards, materials, and delivery model established by the Mobile Installation Partnerships Training Team. 

• Conduct hands-on certification assessments and skills evaluations, verifying that technicians can install to Protech quality, safety, and customer-experience standards before they are released to work independently. 

• Certify Protech's existing ADAS and ADM technicians into the mobile installation program, and onboard and certify new installation technician talent as the segment scales. 

• Document assessment results, certification status, and recertification activity accurately and on time in the LMS and related tracking tools. 

• Deliver re-certification and refresher training as hardware, vehicle platforms, and installation procedures change. 

Field Coaching & Quality Support 

• Provide on-site coaching and side-by-side support to technicians and installation partners during live installs, correcting practices in the moment and reinforcing standard procedures. 

• Observe installs across the full range of fleet vehicles—passenger vehicles, tractor trailers, heavy equipment, and specialty platforms—and identify skill gaps, recurring errors, and safety concerns. 

• Escalate quality trends, procedural gaps, and content inaccuracies to the training team, and support corrective training where field performance indicates a need. 

• Support new-market and new-partner launches by conducting initial trial installs and delivering the training required to have a certified, ready workforce in place ahead of demand. 

Content Support & Field Procedure Capture 

• Capture field procedures during new installs to include proper wire routing, hardware/sensor/ camera mounting locations, and vehicle-specific variations and submit source material to the Training Team for inclusion in installation job aids and SOPs. 

• Pilot and provide feedback on new job aids, quick-reference guides, and training content before final release. 

• Help maintain consistency of delivery across markets and partners by using the current, version-controlled versions of all training materials. 

Partnership & General 

• Serve as a day-to-day training point of contact for installation partners and technicians in assigned markets. 

• Champion a culture of safety, quality, and technical excellence within the mobile installation workforce. 

• Execute special projects and other duties as assigned by the Training Manager and Operations leadership. 

Qualifications and Education Requirements 

• High school diploma or technical school graduate; associate degree in automotive technology, heavy equipment technology, education, or a related field preferred. 

• 3+ years of hands-on experience in vehicle or equipment installation, service, or technical fields, including exposure to the heavy equipment space (e.g., tractor trailers, off-highway, construction, or fleet heavy vehicles) in addition to automotive/light-vehicle work. 

• Background in advanced vehicle diagnostics, telematics, or electronic/aftermarket hardware installation strongly preferred. 

• Experience training, mentoring, or coaching technicians, whether formally as a trainer or informally as a lead technician; experience delivering structured curriculum is highly valued. 

• Excellent communication, facilitation, and presentation skills, both in person and virtually, with the ability to adapt instruction to varying experience levels. 

• Comfortable working hands-on at installation sites and able to travel an estimated 50–60% within all installation markets. 

• Working knowledge of Microsoft Office and related programs 

• ASE, I-CAR, OEM, or relevant equipment/installation certifications preferred and must be maintained where applicable. 

• MECP (Mobile Electronics Certified Professional) certification is a preferred but not required. Candidates holding MECP certification at any level (Basic, Advanced, or Master Installer) will be given preference, and non-certified hires may be supported in pursuing it. 

• Must have a valid driver's license and the ability to pass an MVR check. 

Protech uses E-Verify to confirm the identity and employment eligibility of all new hires.

Must be eligible to work in the U.S. with no restrictions.