General Manager – Boutique Hospitality (Tampa Bay, FL)

On-site · Tampa Bay area, Florida · Full-time

We're partnering with a design-led hospitality company that takes hotels with great locations and tired product and relaunches them as boutique lifestyle brands. Each property gets its own identity, built on local character, with a lean, tech-enabled operating model: digital check-in and keyless access, virtual guest assistance and stays guests can move through at their own pace. The company has already lifted rates and guest ratings sharply at its repositioned properties and is expanding across the US.

The role

As Property Manager, you'll run two boutique properties on Florida's Gulf Coast. You'll own the guest experience, the team and the numbers on site, and you'll help shape the operating playbook the brand takes to every new property. It's a hands-on role for someone who likes building as much as running: some processes are in place, many are still yours to set up.

What you'll do

• Run day-to-day operations at both properties: guest experience, housekeeping, maintenance, front office and vendors.

• Own the guest journey from booking to post-stay, and bring the brand to life in every interaction, even in a low-touch, self-service model.

• Write and roll out SOPs and service standards for housekeeping, maintenance, guest communication and quality inspections.

• Run the tech stack day to day (PMS, digital access, guest messaging) and flag what should be improved or automated.

• Manage the property budgets and track occupancy, ADR, RevPAR, costs and guest review scores, working with revenue management on pricing.

• Hire, train and lead the on-site team and manage third-party partners, including F&B operators.

• Lead the launch of new amenities and upgrades on site, working with the design and development team.

What you bring

• 5+ years in hotel operations, including at least 2 years managing a property, department or team.

• Experience in boutique, lifestyle or independent hospitality, where the guest experience is the product.

• A builder's mindset: you have set up processes, SOPs or a department from scratch, ideally during a pre-opening or repositioning.

• Comfort with hotel tech: PMS (e.g. Opera, Cloudbeds), keyless entry, OTAs and guest messaging tools.

• Working knowledge of property budgets and the KPIs that drive them.

• A hands-on, calm leadership style and the ability to manage teams and vendors across two sites.

• Based in, or willing to relocate to, the Tampa Bay area.

Nice to have: pre-opening experience, short-term rental or self-service hotel operations, and a hospitality or business degree.

Why join

• Shape the guest experience and operating standards of a growing boutique brand from early on.

• Work with a small, hands-on team that moves fast and backs new ideas.

• Grow with the portfolio as the company expands into new markets.