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1. Voice of Customer :

Acts as an advocate for the Customer by ensuring the Voice of the Customer is represented within the project for all quality matter during execution. Represent the company in terms of Quality in front of the customer. Interface with the customer on Project Quality issues and ensure ownership of actions to resolve it. Enable and coach all project team members to evaluate risks, problems and solutions from a quality and customer/stakeholder point of view

2. Quality Planning

Set up the Project Quality Plan / Quality Management System for the project, embedded in the Project Execution Plan, to merge and match customer requirements, Hitachi Energy policies, regulations and processes, and any local instructions. Collaborates with project to develop schedules, estimates, forecasts, and budgets for quality activities.

Documents general and special conditions for use on all project quality documents, project quality procedures, and project quality plans and ensures compliance. Analyzes Lessons Learned (LL) / Transfer of Experience (ToE) from previous projects and plans QA activities to reduce risks

3. Quality Assurance

Works with project management teams to prevent mistakes and defects during project execution, provide confidence that Hitachi Energy and customer quality requirements will be fulfilled, establish customer and stakeholder needs/expectations, drive the utilization of pro-cess management across the project to deliver consistent results, minimizing variation and maximizing efficiencies. Utilize Hitachi Energy aligned systems and tools to assist project functions during execution to meet operational and customer expectations throughout their lifecycle. Applies project quality procedures and plans and ensures appropriate implementation and compliance by the project team

4. Quality Control

Ensures effective internal controls system (project, supply and site) are in place to verify that processes continue to meet customer and stakeholder requirements. Validates that control plans are applied and effective in mitigating prioritized risks. Ensures effective quality control during project execution in the form of reviews, inspections, nonconformances and audits in accordance with internal & customer contractual requirements. Pro-actively facilitates the resolution of issues related to quality for a successful project delivery

5. Audit plan & execution

Performs audits on project delivery and ensures the use of analytics of Quality data from all parts of the operation to identify risks, failures and nonconformances within the local business, its suppliers, and customers. Ensures that appropriate corrective and preventive actions are taken, and solutions are managed to closure

6. People leadership and development

Drives quality culture by influencing and engaging the project team for being responsible of their job’s quality. Support the team to adapt to incoming changes, moving from firefighting to preventive mode. Being quality ambassador within the project team and with the customer. Driving process compliance and adapting improvements in processes. Educate pro-ject members in quality processes and routines.

Coordinates quality related work in the project, follow-up and act on deviations and changes. Analyzes quality workhours and monitors project staffing plans and project quality work-hour expenditures, including site. Cooperates with functional managers and HR department in project staffing

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